Bag repairs London South Kensington Reviews Summary

Quality of Service

Pros:

• "Wonderful quality work and a friendly team."
• "She rebuilt the whole soles again and they look as good as before."
• "They can mend just about anything and did a beautiful job fixing up an almost-inaccessible pocket."
• "definitely this is the best bag repair in london."
• "They’re master craftsmen, creative, problem solvers, focused on highest quality, honest, courteous, kind and great fun!"
• "im very satisfied with the results of my bag, she did a very good job keeping the originality of the bag but at the same time making the bag looks new again."
• "Superb service and extremely fast turn around, if you have a broken bag, and no one else can fix it, maybe you should hire Bag Repair London."

Cons:

• "Not only was the tear still VERY visible, there were glue stains around the tear."
• "I came here because of the great reviews, sadly I left very disappointed in the piece I had 'fixed.'"
• "The repair was not very neat and turned out to be very poor and lasted only three short outings before the straps completely came away creating damage to the bag."
• "If you have a favourite bag you want restored to its original condition in a reasonable time this may not be the place to come to."
• "These people are dishonest beware."
• "Overall disappointing expensive experience."
• "The only caveat I have is that this company does not have a ‘shop front’ so can be quite difficult to find."

Customer Service

Pros:

• "Amazing service! My old favourite bag zip split - I thought it needed replacement. However after consultation with the shop owner, it turned out only the sliders need to be changed (less complicated and cheaper)."
• "This is a rare example of a shop staffed by knowledgeable, down-to-earth, and highly professional people, with no pretensions or attitude whatsoever."
• "They were so lovely to me as I ranted on about the frustration at the other store."
• "Aynur is a very generous and honest woman on earth!"
• "They responded really quickly with a reasonable quote."
• "The service was affordable and on time."
• "For the quality of the work, reasonable price for the job."

Cons:

• "They told me 'they fix loads of designer bags' but clearly they don't - it was clearly a rush job, the people were rude and unpleasant."
• "I would recommend coming here only if you need a suitcase fixed and nothing else."
• "This store said they couldn’t repair my bag and told me to go to the manufacturer (Louis Vuitton)."
• "Don’t recommend this place."
• "Very rude guy - spoke to him on the phone after I submitted a quote request via the website."
• "The girl that works there has no customer service skills, so expect to be treated adversely (especially when she is put under pressure)."
• "He thinks he's the only person in London who can do these repairs and I think this makes him think he can treat people badly. Avoid."

Repair Quality and Turnaround

Pros:

• "Had my Chanel bags deeply cleaned and one recolored. Handbags were very well deeply cleaned and caviar leather was conditioned and shiny afterwards."
• "I dropped off my ruined Celine bag last week and it was ready for collection this week in perfect condition."
• "They were able to sort it on the spot for me here."
• "They did an amazing job. Very clean professional work."
• "thoroughly recommend this business - Amo."
• "The lady that runs it is kind generous and most helpful - never charges more than is right if anything she is too fair and nothing is too much trouble for her to have a go at repairing."
• "The clasp of my Chanel handbag had completely fallen out. I was gutted and thought it wasn’t repairable. But they fixed it! It’s brand new now…like it never happened."

Cons:

• "When I queried the price, their story kept changing as to why it was so high, until in the end they agreed on a lower rate."
• "They promised to reduce the length of the handbag's lace by removing the stud and reinstalling it after that so it is not visible. They cut and sewed on top instead."
• "Well I had a briefcase that needed fixing, because the handle was broken... Took 6 weeks and cost £60..... I will not go back......"
• "so shameful and upsetting!!!"
• "They can not do the job i or maybe will just give it a bad try!!"
• "When I was sent pictures of the bag after they had 'repaired it', there was no centre compartment (they told me everything would be the same as the original), and the excuse I got give was 'well we didn't want it to look too bulky...'"
• "the repair of my much treasured bag took 5 months, had to be redone twice and still left me with an ugly repair, and a new strap which is too short, cannot be lengthened and carried over my shoulder."