Address: Killingbeck Dr, Leeds, LS14 6UF, United Kingdom
Phone: +441132499004
Rating: 3.6
based on 146 reviews.
Customer Service
Pros:
"Plus staff always seem to be polite and happy to help."
"All the workers to be extremely supportive to help you get all the products you need and checkout happy!"
"Gary went above and beyond and even swopped my frame with the shop display ones."
"Had my asda home delivery today and had to give a review after being in lockdown for what seems an eternity and hardly speaking to anyone as since this pandemic happened it seems everyone is walking round like zombies but today my delivery driver was the most pleasant man you could imagine he wore his ppe kept a safe distance but most of all he had a laugh with us bit of banter and really cheered us up the customer service was on point and he definitely made our year not day did get the man's name but unfortunately my brains like a siv I'm sure it was zahir but don't hold me to it lol x."
"Great customer services, special mention to Julie on Customer Service, i called about the availability of an item and she could not get a team member to find out if it was in stock, she took my number and promptly called me back within minutes, she was courteous and pleasant, and i want to acknowledge her."
"Staff were nice and friendly."
"Brilliant store, loyal customer."
Cons:
"Was at the store spent£150 the lady at the self scanning area was so rude."
"The staff that work on self serve can be very rude and not welcoming."
"Service from the staff is poor, usually because they are too busy talking to each other, standing round doing nothing or being rude and unhelpful."
"I had the misfortune to have to ask one miserable person for help locating an item."
"What's really sad is how I have seen such cheerful helpful staff turn into the miserable brow beaten crew they are now."
"The worst experience of my life and the customer service manager called Mandy is a disgrace to ASDA with the way she spoke to me!!"
"Very poor telephone response."
Store Layout and Stock
Pros:
"Food, home wares and clothing are all available here."
"ASDA generally offer varieties of household items and competitive pricing."
"Great store got every thing you want under one roof."
"I have always shopped at Asda, they have everything I need and with the Asda Price Gurantee, I can now rely on getting the best prices across the 5 main supermarkets."
"Today, most shelves were full."
"This is a large store with wide aisles."
"24 hours supermarket situated on York Road, get everything under one roof."
Cons:
"The products in the store are generally very overpriced compared to many smaller shops!"
"Very poorly stocked and managed store. Often missing many items."
"Been to Asda this evening. It was like Russia, lots of empty shelves."
"For me this asda is WAY TOO SMALL for a big supermarket shop."
"Haven't been in this store for months, but today I thought I would give it another go. This store could be really good, but they don't even have a deli counter and seems to be scaled back in many areas."
"Just disappointed that the Kipling cake bars were lacking (my brother in laws favourite)."
"Price on shelf are not price on till."
Hygiene and Safety
Pros:
"There are sanitising points when entering the store, and the toilets are available for customers."
Cons:
"Absolutely disgusted by the lack of Covid 19 awareness and (lack of) measures taken by Asda during our visit yesterday."
"No Covid rules being followed. Store far too busy and no social distancing."
"Staff not respecting the social distance rule with customer's, was walking down the aisle only to find a member of staff walking behind me less than a meter away from me."
"Absolutely disgraceful hygiene in this store."
"What a disgrace!!!!! The floor had food all over it all the tables needed a clean!!!"
"The Isle floors were filthy, I stepped in something sticky and my trainer stuck to the floor all the way around."
"Toilets out of order. Disabled one open. Filthy inside, wet floor tissue all over in the disabled one."
Value and Pricing
Pros:
"I go here on a weekly basis, good value for money and friendly customer service too."
Cons:
"This 'cafe' is a diabolical rip off. A latte £2.90 then have to go and serve yourself in a paper cup with no lid that is red hot!!"
"Check your receipts because I find there is often an error (in their favour)."
"They've increased the cost of bacon by 50% and made it so you can only buy a 600g for £4 now."
"£1.50 for 50ml (2 table spoons) of hand gel!! Ripping customers off when they should be helping us at a time when media is telling us to be hygienic is immoral."