Asda Norwich Superstore Reviews Summary

Customer Service

Pros:

• "Staff are generally helpful and friendly."
• "Every single staff member went above and beyond helpful."
• "His kindness and understanding really helped with my exasperated situation and I couldn't have asked for better service."
• "The staff are always friendly and helpful."
• "Many recognise me, smile and say, 'Hello' and that makes me feel they care which is gratifying."
• "The assistants are always friendly..infact I know both the ladies she were up for an award for being friendly and helpful."
• "Staff are very very helpful, nothing's too much trouble."

Cons:

• "Really disappointed as the staff behind the bakery were very moody and unwilling to help."
• "Checkout is appalling, they move far too slow."
• "The staff member was extremely unhelpful, waving her finger in my wife's face."
• "Some serious customer service training needs to happen for certain members of staff who clearly couldn't care less about how they come across."
• "I have received a really poor customer service from sale assistant Justine and manager on duty Mark."
• "Staff attitude is appalling, why? Because of very weak management!"
• "However, although some of the staff are really helpful, the store is let down by other staff who have no customer service abilities."

Store Layout & Stock

Pros:

• "As a typical supermarket, it has everything you need and hardly ever out of stock on the brands you want."
• "Really good selection of continental & ethnic foods at reasonable prices."
• "All fruits and vegs was very fresh also."
• "Big store! Everything you might want or need in your weekly shop."
• "Large superstore with wide range of reasonably priced goods, from socks through strawberries to scotch."
• "Large spacious store with lots of products available on the shelf from clothes, home, toys and an enormous selection of fresh food."
• "The store is bright and clean and well stocked. Not too much of a wait at the checkout either :)"

Cons:

• "Never anything on the shelves at anytime of day."
• "Sadly this store has gone right down hill in the past couple of years."
• "Continuously gives lots of substitutes for things even when I've turned that off."
• "Many everyday store cupboard basics are missing off the shelves for months on end!"
• "Worst large store in Norwich for availability of stock."
• "This store is really poorly laid out and needs to be bigger."
• "Most shelves were empty!"

Delivery & Click and Collect

Pros:

• "I really like the fast self-scan checkouts which are ideal when I have just a few items."

Cons:

• "The click & collect and home delivery from here is shockingly poor!!"
• "Wouldn't even give one Star but couldn't leave a review without putting one absolutely rubbish especially with deliverys."
• "One delivery arrived at 11pm, two hours after the allocated time...... another delivery, which was a weeks worth of food, 90% of the items had two days before being out of date and most of the meat was out of date on the following day!!!!..."
• "Worst delivery service ever! Never deliver what you order, the pickers seem to make it up as they go along."
• "Out of 5 orders, three delivered and two click and collect, every time there has been mistakes; items missing and many items not in stock."
• "Tried using the Just eat app with Asda, 3 hours later still no sign of delivery very hard to get anywhere with complaining."
• "What a shambles booked an online delivery sent me a text saying problems so not able to delivery until 5 or 6 hours later."

Parking & Safety

Pros:

• "Parked easily, had a break after appointments - good facilities and clean."
• "Easy access to big free car park."

Cons:

• "Got a parking ticket even though we registered vehicle number with customer service that we would be over three hours."
• "I have however had multiple issues in the car park, my car was hit twice there."
• "Not good for late night shopping (2100 +) carpark is full of boy racers, chavs etc."
• "Friend and I went to go shopping and did not feel safe leaving our bikes unattended as was being stared at.... Was rather surreal."
• "The store is fine, the carpark is terrible."
• "I was almost knocked down by a delivery van doing a U turn... All I wanted was an apology but all I've received is being ignored."
• "No signs shown parked in what used to be overflow parking for the Asda and received a ticket for being parked for 39 minutes."