Sainsbury's Reviews Summary

Customer Service

Pros:

• "Used the self scanning system today for the first time, had invaluable help from Mark."
• "The staff are always friendly and often say hello or have a chat if they are able to."
• "The staff are always friendly and helpful."
• "The staff were incredibly helpful."
• "As I have come to expect from Sainsburys the staff are among the best of all. Helpful, chatty and friendly."
• "The staff are particularly friendly and helpful."
• "Very helpful, friendly staff who are happy to assist with your shopping if needed."

Cons:

• "Staff member outside didn't bother to pull his mask up from under his chin."
• "Why do the staff need to be so miserable."
• "Asked the women at the bakery to cut my bread medium sliced and she didn't even acknowledge me."
• "Both of the staff we spoke to didn't have a clue about the products we we're looking for and were unhelpful."
• "Most tills blocked off, few open queued 4-5 deep, self serve queued, no staff to help."
• "Sometimes it goes well, but more often than not the staff snap at you."
• "Most were polite but the lady at the till confused us so much."

Store Layout & Accessibility

Pros:

• "Has everything under one roof with easy access sometimes a nightmare to get out of car park."
• "Large, well stocked with a good clothing section."
• "The store isn't cramped - there is space between the aisles, and it's bright and welcoming."
• "The whole site is logically arranged."
• "Large store so plenty of space in the Isles."
• "Massive store with a great selection of produce including an Argos, Habitat, Specsavers, Tu and a Timpsons."
• "Big superstore, offered a good range of products."

Cons:

• "Supermarket isn't very easy to navigate around if you are unfamiliar with it's layout."
• "This isn't the easiest store to visit, with a strange car park layout and long queues at the lights."
• "Very cramped now Argos has moved in."
• "Self scan system a joke, over the last 4/5 months every time....trolly check!"
• "Layout on the whole is good but every since a recent layout change where the eggs have been moved has been awkward to find some products."
• "The car park is a bit of a bottleneck when trying to get out."
• "Carpark can't cope in peak times and baby changing is small and cramped."

Product Availability & Quality

Pros:

• "Has a good selection of clothing for women, men, children."
• "Good choice of stock - including clothes and homeware."
• "Large supermarket with plenty of parking. Has range of products fresh food, bakery to clothes wear."
• "Love this store, clothes, a lovely homeware section, Habitat."
• "You can pretty much get all your shopping needs met here."
• "Carries most of the items I use."
• "Sainsbury's always seems to have a consistently good quality of food and items regardless of which store I visit."

Cons:

• "The selection of vegan food was really low after lunch time had passed."
• "Sadly this service has fell into a steep decline, with some deliveries coming from Kings Lynn which considering I live in Norwich doesn’t bode well with Sainsbury’s carbon footprint."
• "No fresh deli or butchers counter."
• "Dreadful, constantly running out of basic products that don't seem to get refilled for weeks on end."
• "The fruit and veg have short shelf lives."
• "Stock is hit and miss I can guarantee at least 5 of my regular purchases aren't available."
• "Shop seemed half empty. No chilled chicken products & fruit & veg was also poorly stocked."

Store Experience

Pros:

• "Loved this Branch, hold it tight to my heat, always have everything I need to buy, staff is so friendly."
• "A good place to shop and eat."
• "The best cup of tea in Norwich."
• "Also has 'click and collect' Argos - saves going into city."
• "Well-run, clean supermarket."
• "Its modern and spacious, with a nice range of food and goods."
• "Always well stocked, clean, tidy, and the goods I was looking for were at a great price."

Cons:

• "The cafe is situated next to freezer section and there is no door."
• "The service in the café is shockingly bad."
• "Leaky fridges."
• "Only used petrol station however they keep putting cones across the road before you turn into the petrol station which means you have to drive through the main car park of sainsburys to go the petrol station this is not environmentally helpful."
• "Sorry to say, our visit was very poor."
• "The queues at the checkouts are always ridiculous!"
• "This used to be a good, reliable supermarket. Now, too few manned checkouts, too many self-service tills."

Additional Services

Pros:

• "Had a great time clothes shopping today. 25 percent off all clothes."
• "Excellent fish and chips served in the restaurant along with other very good quality meals available."
• "Always easy to park."
• "Large store with plenty of non food choice as well as the usual fare."
• "Went straight in got what I wanted came straight out having my children with me I didnt pay attention and went over to self served children enjoyed putting items through then realised I was at card only till and wanted to pay cash so the gentleman saved my transaction and put it on another till brilliant service thankyou."
• "Public toilets are cleaned regularly."
• "Big car park & own covered bus stops."

Cons:

• "Now a smaller car park because they've stuck a Timpsons box in it."
• "New click and collect service is painfully slow."
• "Ever since the new year there seems to be less on the shelves."
• "Please sort out the queuing system in the cafe to segregate food from drinks."
• "Good parking small Sainsbury’s with an Argos in store."
• "Frozen food cabinets seem to be prone to breakdown."
• "Large car park accessed via a junction with traffic lights. When leaving at busy times this can become very congested."