wagamama southampton Reviews Summary

Service

Pros:

• "Service was fast and super friendly, they kept the floors and tables in good hygiene during the pandemic."
• "The staff here are so accommodating and lovely!"
• "Staff friendly despite busy lunchtime; they warned of a wait but there wasn’t one at all. Very attentive and checked on us twice during our meal to see if all was okay."
• "We had excellent service from Aacash, such a great person. The staff are very friendly and we really enjoy their selection of food."
• "Always a pleasure to eat here, food was as expected and service was very quick and efficient."
• "The staff members were friendly and courteous throughout our visit, which was a positive experience."
• "Waiters were lovely, polite and friendly."

Cons:

• "Very slow service. Took too long to have the order taken, went somewhere else instead."
• "Staff could be more attentive as on more than one occasion, we’re sat waiting to get drinks for over 20 minutes."
• "Awful service. Waited 10 minutes to order."
• "Do you like waiting for a table, immediately placing a drinks order then watching your assigned waitress serve several other tables, all of which were seated after you, while you're still waiting for your drinks?"
• "We were seated in front of the kitchen, to be ignored for 20 minutes by all members of staff."
• "Messed up our order, did not even get our sides."
• "Forgot about part of our order. Waited good 40 min for it to come."

Food Quality

Pros:

• "Excellent tofu pad Thai."
• "The Tantanmen Ramen is brilliant, bursting with flavour."
• "Not bad food for a chain restaurant, the ebi katsu and chilli squid were excellent and my chicken and prawn yaki soba were very tasty as well."
• "Food was great, and delivered promptly when prepared."
• "We ordered the Pad thia chicken and prawn which was delicious."
• "The food has always been delicious; I’ve had the katsu and the chicken teriyaki donburi."
• "As usual for Wagamamas the food was absolutely gorgeous. The chilli beef ramen excelled and the Tama squid was crispy and piping hot."

Cons:

• "The food was okay but the Ramen was lukewarm and very bland."
• "I regularly dine at wagamamas. My last experience was disappointing. I ordered the firecracker curry and it was inedible!"
• "The food is bland. The presentation is brilliant, there’s a variety of ingredients used. But when it comes to taste, it just doesn’t taste as good as it looks, especially for the Ramen."
• "I always order the same food, however this time it tasted bland and the prawns in my dish were undercooked!"
• "The food is really lovely but potions are TINY! So its not worth the money."
• "Awful! Zero freshness at all. The gyoza and the buns were cold, while the noodles were definitely cooked at least one day before and then warmed up. Not going back."
• "We ordered some tail on prawn ramen which was merely a tasteless version for instant noodles soup."

Atmosphere & Ambience

Pros:

• "Amazing food, lovely atmosphere and all the staff are so friendly and accommodating."
• "The restaurant had a nice atmosphere and the staff were friendly and attentive."
• "Nice setting, great food and drink."
• "If you like Asian fusion then this is a good place to go. Plus it has a great location within West Quay food court, with spacious windows and a beautiful view."
• "I love the pronoun badges which make it really easy to use proper pronouns with people."
• "The place was very busy and felt crowded (Saturday lunch time) We were seated near the reception desk and staff stood over the table talking which was a bit uncomfortable."
• "Ambience is NOT great as the diner is at the apex of a huge food court which is busy and noisy."

Cons:

• "Customer service was good but the food was bad and to top it all up the toilets clogged and dirty."
• "The restaurant had many items unavailable which was very disappointing."
• "Food didn't taste very fresh at all sadly and for what you pay the portions are small."
• "Food was dull and expensive. I also had a voucher from another branch but they wouldn't accept it."
• "This is a review of Wagamama Southampton branch, and not Wagamama restaurants/the brand in general. [...] ended up getting mild food poisoning."
• "Also had a new staff member being taught right next to me while trying to enjoy my meal."
• "Sadly service was slow today 9th June 2023 6pm ish."

Value

Pros:

• "Also not too expensive at about £15 a head including drinks."
• "The fantastic food is truly worth the wait in line."
• "A wide range of Asian food. Reasonably priced. Nice atmosphere."
• "I love this place for a fresh and fast meal that leaves you feeling well fed but not stuffed."
• "Excellent location, comfortable seating, quick food preparation, well clean, well lit, and delicious."
• "The good is exquisite, feels like you're at a top restaurant."
• "Speedy table service."

Cons:

• "The food is really lovely but potions are TINY! So its not worth the money."
• "Overpriced, low quality food. If you know how a Ramen is supposed to taste like, then avoid this place."
• "Nice food very tasty, expensive for what it is."
• "If I had to give a negative then I would urge them to be mindful of pricing as this could affect return visits."
• "Food was good, but they failed to inform us, while we queued for a table, that they were closing soon, so we were asked to hurry up and leave, before finishing our main courses."
• "Covid rules are making it much longer waiting in the queues to get in as you cannot book a table."
• "When paying to eat out I expect to eat with my family/friends not come out with a bill of over 50 pounds for 3 and I'm the last to get my meal whilst the others have finished!"