S James Prestige Ltd Reviews Summary

Customer Service

Pros:

• "My experience with Michael from S James Prestige is really pleasant with no issue."
• "The team where professional welcoming and helpful."
• "Michael was really helpful throughout the whole process and dealt with any of my questions promptly."
• "Natalie was really patient and extremely helpful even when I changed my mind over some of the options I wanted with the car."
• "The customer service from Natalie Wotherspoon. Very attentive and helpful with any questions we had."
• "Great company! - picked my new car up last week and what a great experience! Michael from the sales team was great!"
• "Fantastic customer service from Natalie."
• "Natalie at S James Prestige really went the extra mile to help me purchase my GLC."

Cons:

• "Really poor experience, all I want to do is BUY A CAR!!!!! After looking for a number of weeks I managed to find my perfect car which and I wished to buy."
• "Please if you are thinking of buying a car from S James don’t! It’s been a long and disappointing experience which would be too long to cover in a review."
• "I recently reached out about a car, a reply came after a few hours and even once I replied it was a few hours again. The emails didn’t really answer any of my questions."
• "Awful service from start to finish, had to call and chase up for information numerous times after putting down a deposit."
• "Unprofessional time wasters!!! Reserved the car, but the car was sold to someone else. I had to prove that I paid the deposit. Nobody even bothered to give me a call and say…sorry the car was sold."

Car Quality and Condition

Pros:

• "Car was fully prepped upon my arrival, staffs were friendly and welcoming."
• "The car was prepared before arrival to an excellent standard, with all the work asked for to a high standard car looked amazing and drove really well with no issues at all."
• "I bought an Audi A6 S line from these guys about 6 months ago and am very pleased. The customer service was professional, thorough and knowledgeable."
• "Just bought my 2nd car from S James and I love it. The body kit / wheels they fit always look great and improve massively the look of the cars."
• "Bought a car recently from S James Prestige, what can I say, it's just perfect."
• "I had been looking for a new car for some time and came across the X3 at S James Prestige. From initial contact through auto-trader to purchasing the vehicle everything was a smooth process throughout."
• "This was the second time that I bought a car from S James Prestige and in both occasions I had the pleasure of dealing with Natalie - member of the sales team - and, I can honestly say that the level of customer service was absolutely great."
• "Absolutely fantastic dealership, customer service and a great spec on all their stock!! I’m really happy with my new car and how good it looks!!"

Cons:

• "Highly disappointed with my experience with S James prestige. Having travelled 2 hours from London to view a car they had put diesel into a petrol car meaning it wouldn’t start up."
• "Do not buy from this company they are a scam. I’ve purchased an Audi Q5 from Sjames prestige 10 months ago. 2 month owning the car the water pump needed changing."
• "Firstly the customer service received was generally great. Unfortunately in hindsight the reviews appear disproportionately high."
• "I bought my Audi from SJames prestige, Natalie was the lady I dealt with from the start right up to driving the car away she even rang me on occasions at home to make sure I was happy with the car, she was and is a very friendly professional sales lady made my purchase so easy and hassle-free."
• "Highly disappointed with my experience with S James prestige. Having travelled 2 hours from London to view a car they had put diesel into a petrol car meaning it wouldn’t start up."