Address: 13 Crosby Rd N, Waterloo, Liverpool L22 0LD, United Kingdom
Phone: +441514744076
Rating: 4.8
based on 206 reviews.
Ambience and Design
Pros:
"Definitely one of the nicest cinemas I have visited, full of charm with it retaining that old fashioned feel and design with modern touches."
"This is very much worth the visit, it captures the magic of going to the cinema and brings back some old magic from when I was younger."
"One of the rooms now still has a lot of original features from its theatre days which is pretty cool."
"The cinema itself is beautiful traditional art deco style everywhere even the toilets and the main screen room with colouring changing lights while you wait for the movie to start."
"Such a beautiful time capsule, wonderfully maintained."
"Love the art deco through out the building staff brilliant friendly, everywhere exceptionally clean."
"Great modern bright take on 1930s exterior lighting & signage."
Cons:
"the seats are 2 uncomfortable"
"Whilst the floor area was clean, the seats were not, several had rips in them."
"The biggest problem was the seats. They are clean and nice, but they are tall and the arrangement in the auditorium means that children cannot see all the screen."
"The seats are really uncomfortable for me personally, I came out with a really bad back."
Staff and Service
Pros:
"A terrific cinema which goes out of its way to help you."
"Wonderful cinema and staff."
"Amazing place and the staff are so helpful."
"Staff...are so happy and eager to please, considering they give their time voluntary, they should be highly commended."
"The staff are very friendly and welcoming, services are well maintained."
"Staff are wonderful people and do a really good job."
"Staff are amazingly pleasant, polite and genuinely happy to see you."
Cons:
"I won't be coming to the Plaza again... They made me and my daughter who has ASD feel very upset and anxious."
"one of the volunteers with glasses and greasy hair called my down syndrome little sister a downy and refused to rip her ticket so we had to come back when he wasn’t on shift."
"Both were extremely arrogant and rude and reduced my son to tears."
"Tonight a member of staff who had seen my review sent me a PM on fb to say it is a good thing they do not care about my opinion!!! Unbelievably appalling, unprofessional attitude."
"I would give this a 5 star for just the staff but unfortunately the manager of the plaza is rude!"
Value and Pricing
Pros:
"The prices are unbelievably low, so it remains affordable."
"Help this cinema out and your wallet by giving it a try next time you fancy the cinema. 1/3 the price of the normal cinema."
"The prices are very competitive too, two cokes two bags of sweets and a tub of popcorn for less that £8."
"To get charged under £5 and be in a volunteer run excellent little characterful cinema run like this run for the community is a treat."
"The prices are absolutely fantastic and its even cheaper on Wednesdays."
"Tickets cost less than those at larger cinemas."
"For two of us it cost around the same as one ticket would in the odeon."
Cons:
"Paid over £35.00 for a very unpleasant experience we will not be returning."
"The concessions aren't a rip off like the other chain cinemas but are dearer than the shops."
"Cheap ticket prices but the snacks are really expensive for what you get."
"is it worth it? if you cant afford to pay £5 more per ticket yes. otherwise no."
Accessibility and Location
Pros:
"Location is great as we don't drive, we got the train and was just a little walk away."
"Entrance from the side road behind plaza."
"Car parks around everywhere, great junction in Crosby, Liverpool."
"Parking is free with access to the side of the cinema."
Cons:
"jad wheel chair staff totally unhelpful told I couldn't sit somewhere as area not used"
"Only problem is no online booking facility and I saw people turned away due to lack of space for other films."
"Be early to get a parking spot, as not that many available."
Experience and Atmosphere
Pros:
"Not busy a lot of the time! 3 screens, great facilities and great food and drink."
"Wow. !!! Spectacular picture house. Very well maintained. Excellent seating."
"Cinema is comfy and clean."
"The cinema was warm and clean with very friendly staff."
"Very clean and warm and cosy."
"Perfect night out on a cold evening, well looked after by staff."
"I went to see Nosferatu for Halloween. It was packed! Great atmosphere and a live pianist playing to a silent black and white classic horror movie."
Cons:
"Unfortunately, the selection of films seems quite geared towards younger and less discerning viewers."
"The only issue I had was I thought the film was a bit quiet sat at the back, but I do have hearing problems and I was the only one that thought so."
"had to admit defeat and walk out of Pet Sematary due to the noise and general behaviour of some of the other cinema goers"
"but the small rooms you might aswell watch it in your living room its tiny."
"The biggest problem was the seats. They are clean and nice, but they are tall and the arrangement in the auditorium means that children cannot see all the screen."
"Sound is a little on the loud side and your ears are ringing when you get out (so take some ear protection... Lol)."
Community and Engagement
Pros:
"It's a community run cinema with a great altruistic vibe in a beautiful 1930's building."
"Its my favorite cinema in all of Liverpool, been coming here for years now, prefer go to place with nice staff and community based place with heritage"
"All of the staff are volunteers and were very friendly."
"It is also run by volunteers from the local community who work hard to keep the place going and also prices very very low!"
"Such a pleasure to see a film in a traditional cinema building especially one owned and run for the community by the community."
"Just the perfect community cinema, that continues to serve us!"
"Really lovely community spirit here!!"
Cons:
"Love this cinema as its very community based and like to think using this rather than other cinemas we are giving our support but was very disappointed tonight turned up with family to watch the Joker it was my stepsons birthday treat he is 15 tomorrow but we couldn't make it tomorrow as he had plans with his mum and we got turned away because he is not 15 till tomorrow so make sure you take ID with you."
"manager in charge when challenged about this told me they state it on there website and then said it only came into action 3 months ago so which one is it???"
"people who volunteer really are doing an amazing job very pleasant and attentive"
"OK somethings are not to every ones liking eg the parking is a bit iffy, the toilets are a little cosy."