All Saints Hotel Reviews Summary

Accommodation

Pros:

• "Rooms well maintained and nice."
• "The hotel rooms are lovely and the bridal suite was really spacious with plenty of room to get ready with many bridesmaids."
• "The room was clean and spacious."
• "Hotel rooms were clean, food was delicious."
• "The room was spacious and the bed huge."
• "Rooms are a little dated but clean and spacious bathrooms are modern."
• "Rooms are clean, bathrooms very well presented and stocked with little soaps and stuff!"

Cons:

• "The rooms were spacious but not very asthetically pleasing."
• "Terrible stay! The hotel is undergoing renovations - it’s like staying in a building site!"
• "Paying £130 per night to stay on a building site is completely unacceptable and we would expect a discounted rate given the level of disruption."
• "Stayed here last week, rooms OK but lots of building work going on."
• "The hotel was have work during our stay which caused some disruption, and could have been managed better."
• "I eventually got to my room around 16:30 to find rubbish still in the bottom of the bin and a layer of dust on the desk top and bathroom surface."
• "On arrival our bin hadn’t been emptied in our room and there were used tea bags over the floor."

Staff & Service

Pros:

• "Staff very friendly, helpful and eager to please."
• "The staff were super friendly and absolutely nothing was too much trouble."
• "Staff very professional...clean...tidy...very accommodating."
• "The staff were all very nice, the venue is nice, but the best part was by far the food."
• "Every single member of staff was faultless and so happy to help."
• "The staff were brilliant, especially Ashley."
• "Everyone in the events team/ waiters/ kitchen staff was so helpful, all of them helped in some way to make our wedding perfect."

Cons:

• "Staff OK but some do need training."
• "Staff far from helpful."
• "But Spa staff could do with more training in people skills."
• "The staff were dozy & slow. There was no food apart from pastries after 2pm."
• "I was very disappointed that the hotel management did not have a plan to elevate the pressure the two women were under and is a failing on their part to manage their well-being."
• "At reception communication was poor and detail to customers service didn't exist."
• "Staff didn’t seem happy to serve/greet you."

Food & Dining

Pros:

• "Food is amazing."
• "The staff were all very nice, the venue is nice, but the best part was by far the food."
• "Food...excellent...presented well...hot...delicious."
• "The afternoon tea platter was delicious and huge!"
• "The food was excellent and the facilities helped everyone relax before the big day."
• "Evening meal was very good. Recommend the fish and chips which was very tasty."
• "The food was 10/10, the location and hotel is stunning and we honestly wouldn't have changed a thing."

Cons:

• "The bar menu was confusing and this was the opinion of most of my fellow guests."
• "The breakfast was a bit of a joke, full English rationed out by a single teenager while a whole queue of adults waited in line Oliver Twost style."
• "The drinks prices!! £3.50 for a lemonade... £4.50 for pint of I.P.A... really??"
• "The food was great but the service at the restaurant extremely slow hence we cancelled our Easter Lunch!"
• "The breakfast was not good, pre cooked and served up cold on both occasions."
• "The food was OK, but nothing to rave about."
• "I was not impressed with the food, it was presented well but just didn't really have a selection that completed each dish."

Facilities & Amenities

Pros:

• "Hotel set in great area for wild life."
• "Beautiful views over the golf course."
• "The golf course was also an amazing place to get some portraits."
• "The spa and health hub is very clean with gorgeous decor and the massages are very relaxing."
• "The gym at the hotel is outstanding."
• "The new restaurant was gorgeous with great views over the golf course."
• "The spa itself is really nice and relaxing - and the heated loungers and outdoor hot tub was a great bonus."

Cons:

• "Tee areas terrible, No bins on the course."
• "Pathways are overgrown and unkempt."
• "Spa Facilities was dirty around swimming pool, you could see pilles of dust and derbis."
• "It was impossible to get in to hot tub outside as there is no time limit."
• "Confused menu, mixed quality dishes and inexperienced staff."
• "The hotel itself needs a serious update and a deep clean."
• "Golf course was terrible not maintained."

Location & Accessibility

Pros:

• "Hotel set in great area for wild life."
• "Location a bit far from town centre, but the views and golf coarse amazing."
• "The golf course and willow trees also make an amazing backdrop for photos!"
• "Bury itself is brilliant for exploring but the hotel is amazing if you just want to relax there for a few days."
• "All Saints has great facilities for a smooth weekend."
• "Our room was perfect with beautiful views and a nice balcony to soak in the sun."
• "Very nice clean room, with beautiful views over golf course."

Cons:

• "If you need a ride back to town don’t expect cabs to come here and pick you up."
• "It was also located a way from the town so if you don't have a car and taxis aren't available, you'll have to settle for the restaurant."
• "Booked a cab via the hotel for a return trip to Hengrave Hall but the taxi was nearly an hour late in collecting us on our return trip."
• "If you stay in one on the front side then at 7.30am you will wake up by noise from the nearby trees."
• "Front desk was very nice, but called in advance to ask if they had an electric car charging point only to arrive to find out they did not."
• "We had such high hopes when initially booking this hotel as the reviews seemed very good. We had booked 11 months prior due to being guests at a wedding close by."
• "We opened the bed only to find hair in the pillows that wasn’t ours and stains of urine and blood in the under cover of the mattress."