Vertu Honda Bikes Grantham Reviews Summary

Customer Service

Pros:

• "Absolutely incredible customer service from start to finish."
• "Very professional, personal service. Nothing was too much trouble."
• "Ben was so knowledgeable and patient with us when we were indecisive."
• "Adam was helpful and attentive throughout and gave the feeling that I will be welcome back if I have any concerns."
• "Jonny took the time to answer all of questions (and believe me there was some daft ones) no pressures, just honest information, fantastic service great tips."
• "The team were very friendly and Adam could not have been more helpful."
• "All staff made us feel at home and gave their time to answer questions and my 8 year old son's constant questions about bikes."

Cons:

• "Worst place to take your bike to."
• "It's a shame you were unable to answer your phone yesterday or respond to an email."
• "Was told the motorcycle department was open when I got there it wasn't, staff in the car dealership didn't care really."
• "I had two attempts to buy a motorcycle from this dealer and on both occasions they just didn't care about selling me one."
• "Just like to add I have had 2 problems with the bike 1 with a tyre the other with the battery and to be honest they couldn't care less yes they were good to deal with but after the bike sale was done that's it very unhappy customer."
• "The reply to this email claimed they would look into this. That was merely a PR exercise and nothing came of it."
• "I'll take my business elsewhere in future."

Pricing and Fees

Pros:

• "The quoted delivery costs were very good so I opted to be patient and wait a week before it was delivered to my home address."

Cons:

• "Phoned up to enquire about a valve check on a Pan European. Was told they would ring back, I received the call and for a valve check and brake fluid replacement I was quoted......£350+ VAT!!!!"
• "Had a couple of little issues regarding pricing and a rear set."
• "Increased the advertised prices of two separate bikes after I enquired."
• "I was meant to be given the optimiser on collection day but hadn't been given it and ended up not getting the £45 battery optimiser I paid for."

Product Quality

Pros:

• "My new bike was prepared to the highest standards and although 2 and half years old, looked like a showroom new machine."
• "Absolutley honest sales, can say was blown away with the quality of my used bike which looked like new!"
• "The bike arrived 3 days later and was even clearer in the flesh."