"Fantastic recovery service in challenging circumstances."
"The team are excellent from Becky who always cheerfully directed my calls."
"Excellent customer service from Becky who was a pleasure to work with."
"Absolutely amazing customer care, Andy was very professional, friendly and knowledgeable."
"First class service from Rebecca Moreton!"
"Communication was fantastic and it was a pleasure to do business with him."
"Exceptional 5***** customer service from Rob Gower (Head Of Business) & David Wilson (Aftersales Manager) at Lookers BMW Crewe."
Cons:
"Had to revise down as after-service is poor!"
"Stay very clear and use another dealer."
"They were deliberately difficult with every request and now do not reply to any emails."
"Cars been in for a week for a puncher of the front left tire. It’s been over a week that absolutely no communication or calls despite the numerous attempts to call them."
"I sent a complaint via email to BMW and received an automated response stating they would be in touch asap. After two weeks I had heard nothing."
"You lost my wheel nut, as I come to have my tyres changed today by a mobile tyre fitter and it wasn’t in the car."
"I did not receive a phone call. I have called again since then and was told the same thing and I have still not received a phone call."
Sales Experience
Pros:
"Sam has a wealth of knowledge and could answer anything we asked, we are particularly grateful on his advice of the individual colours."
"Excellent service from Greg Bailey not only with the recent purchase but prior years."
"Greg called straight away and helped me through everything I needed to know."
"I always thought buying a used car privately would be a better deal financially rather than buying from a dealer through their approved use scheme. Blue Bell Crewe BMW changed my mind."
"A special mention to Josh Horner who helped me through the process and ensured everything went smoothly throughout."
"Just purchased an X7 M50i from Lookers in Crewe and experienced a very friendly and professional service from start to finish."
"Amazing experience from start to finish. Luke Todhunter dealt with me from start to finish with outstanding customer service until the end."
Cons:
"Unfortunately, a previous technician had over tightened my wheels."
"When I drove out for the first time I noticed some deep scratches in the windscreen."
"After receiving the car and when I arrived home and washed the car myself I realised how badly prepared this car was there was a long scratch of the paint on the roof few scratches on top of the rear bumper."
"Don’t bother buying a car from them, wasted a full week of my time sorting out a transaction for a BMW 5 series, as I was about to pay the deposit it was all of a sudden 'sold'."
"Annoyingly I can’t prove it but I suspect my car was marked with some scratches from me dropping it off to picking it up when it was dark."
"Also the car was not mint it had scratch marks on the back (that took more time)."
"BMW think they’re too big to fail and provide awful customer service."
Vehicle Quality
Pros:
"I couldn’t be happier. The car is also in fantastic condition and I’m very fussy!"
"New X7 was well presented and prepared to high standards for the handover."
"The car is absolutely stunning. If you are buying a BMW this is the place to go."
"The car was even more stunning in person - they really do make it look showroom ready!"
"Car is great quality and the drive home was smooth passing very quick despite the distance."
"The car is really nice and every bit as enjoyable as I’d hoped."
"The car is a dream."
Cons:
"The car was a BMW 330e and the technician said the wiring connecting the high voltage battery to the electronic components had crumbled in his hands."
"Walked in to the show room to browse and came out half an hour later having bought the most amazing BMW X4 M40d!!"
"The only thing that I can add is, the car could have been cleaned more thoroughly before handing it over to us."
"I took my car and I travelled around 3 miles before the car completely broke down."
"I felt your price quoted for a tyre was very uncompetitive compared to what I found for a like for like tyre hence I felt that I had no choice but to drive home my car with a dangerous issue with the tyre."
"Today, I receive a call and voicemail from Sam/BMW Crewe, I'm not sure how they still have my details - either they're still holding my information (once again lying), or Sam has my details (very concerning!)."
"On the downside buying from a main dealer is always costing you more money."