McDonald's Reviews Summary

Customer Service

Pros:

• "I have been using this drive thru for many years... but today at drive thru.. I was welcomed by semsah sidhu... great service and absolutely amazing customer service."
• "We had a server at the window called Joshua, he was absolutely lovely."
• "Just picked up my lunch at 1 today the lad at the first window was amazing got to the window feeling stressed and hangry.. he made me laugh and smile in seconds just the type of person you want serving you during the bad times."
• "If you go inside to order the staff are very nice and friendly."
• "The staff cleaning the tables are light and day in comparison. Very pleasant and helpful..."
• "Took our toddler granddaughters for lunch. It was packed but staff were all very helpful. One found us a seat, another helped us navigate the ordering (touch screen) and brought our order to the table, another one offered the girls paper and crayons."
• "The lady in the drive through system was very apologetic and seemed to appear in every window taking cash, sorting out orders and taking new requests."

Cons:

• "This is a very disappointing experience at what should be a smoothly run location as there is plenty of parking and should be an easy flow for drive through and yet they have ques both inside and in the drive through just eat and deliveroo drivers left waiting with food orders piling up."
• "Staff are very slow and on some occasions very rude."
• "Staff member turned her back on me when I challenged her re her attitude, and stood fiddling with her nails and totally ignored me."
• "The staff in this place need training in customer service as their I just don't care attitude is more than apparent."
• "Manager appears incapable of basic customer service abilities, I wonder why a profession so customer focused was chosen in the first place."
• "The young woman who was taking the order shouted 'YOU WHAT' instead of asking can you repeat please, I found that very rude and rather disrespectful."
• "A bunch of immature teenagers serving the food, a kid with curly hair trying to impress his female colleagues by being sarcastic and rude to the customer."

Food Quality

Pros:

• "Clean place, welcoming staff, good quality food."
• "I had a grand big mac for the the first time, and this was what all burgers should be like, it was lovely."
• "The main meals are still consistently good."
• "Food was fresh and very hot. Perfect for a late night snack."
• "The food was tasty. It was prepared quicker enough given the fact that there were so many people on a Saturday afternoon."
• "Food tasted nice though."
• "Food is pretty much what you expect from McDonald’s."

Cons:

• "All the buns and pancakes seemed to be pretty dried out."
• "The food is cold 9 times out of 10, and the drive thru ALWAYS get the order wrong."
• "Food takes such a long time."
• "The whole order came wrong and one meal did not even have fries or a drink was also cold."
• "Food is always cold service is average."
• "Chips cold and no salt on them, signature spicy was dry and cold as well, apple pie usually is hot that one was just warm."
• "Wrap wasn't even warm, disappointing compared to other McDonald's I've visited."

Order Accuracy

Pros:

• "Would eat again."
• "Everyone has a go-to branch of McDonalds that they go to all the time, and this one just happens to be mine - particularly with breakfast, which I've never had any issues with."
• "Best meal ever even if we didn't get to eat it, the kids were loving it."
• "Yes we arrived home to find an extra order of a big Mac and fries x 3 with chicken Strips and mozzarella bits."
• "We placed the orders and joined the line. When we got to the front there was a bit of back and throwing which ended up, with us getting the best McDonald's ever free stuff."

Cons:

• "Our order was short of a burger, all ordered on the self service system."
• "Total shambles, Order 20 chicken nuggets, 2 medium chips, smarties flurry and a double cheeseburger, Driver gives you 3 bag’s with 6 cheeseburgers, 3 drinks, a kids meal and chicken wrap and 2 chips."
• "For the third time in a row we have had missing items from our drive through order."
• "Got my brofish's order wrong... TWICE!"
• "Every time I order a sweet chilli wrap it's wrapped wrongly, as if someone didn't wrap the wrap but just threw everything together into the package."
• "The whole order came wrong and one meal did not even have fries or a drink was also cold then when rang up and spoke to a manager she came across very rude and failed to come up for a solution."
• "Every single order from this place is wrong. Missing something."

Facility Cleanliness

Pros:

• "The toilets are nice and clean, and the staff are friendly, lots of parking too."
• "Dining room is very frequently cleaned and mopped, and the facilities are, on balance, kept in an overall pristine condition."
• "The inside is bright and relatively clean, no gum under the tables."
• "The bin was overflowing with rubbish and some on the floor, table was clean, lots of parking."

Cons:

• "The ladies toilets were out of action and the only other toilet, the disabled loo, the door lock didn't work!"
• "Israr Khan is probably the worst business manager i've ever encountered... Not to mention there's been a maggot infestation in the drinks towers, a fly infestation in the kitchen."
• "The most dirtiest one in Bedford, plus the staff are so rude and unorganized."
• "What can I say about this McDonald’s apart from its disgustingly dirty, staff have no knowledge or worse care about the menu, absolutely no care, orders always seem to be wrong or cold and it’s now the 5th visit that’s enough chances."

Service Speed

Pros:

• "Staff were polite, quick."

Cons:

• "Waited 20 minutes to get served, too busy with online orders to worry about customers."
• "Waited 45 minutes for order as only 1 person was serving while 3 were working on the drive through."
• "Waited 20minutes to order food and still they were busy with drive thru only and uber eats."
• "Sunday morning drive through wait about 8 mins for order to be taken, then asked to wait in bay 1. Sat waiting for 10 minutes."
• "Drive thru takes far too long, always asked to park up."
• "Really slow service. Got asked to wait in a parking bay, yet another ten cars got served before us."
• "The speed of service in this drive thru is a joke. 20 minutes after placing order at the speaker, I get to the window to be told to park in bay 1."

Overall Experience

Pros:

• "Always busy should tell you this is a good Maccy D's."
• "It's McDonalds, you know what you're getting into."
• "This is a fine McDonald's. Drive thru staff don't always seem properly trained, but that can be hit and miss."
• "Food is pretty much what you expect from McDonald’s."
• "I came here tonight and ordered a takeaway. My son had accidently dropped his drink outside, so I went into the restaurant to explain the situation, and without any hesitation, Angela got him another one free of charge. Her service was excellent! Thank you!"