Address: Unit 6, Trinity Retail Park, Springfield, Haulgh, Bolton BL2 1HY, United Kingdom
Phone: +441204526209
Rating: 3.4
based on 205 reviews.
Customer Service
Pros:
"Friendly staff."
"Staff Are Kind And Polite."
"The service is Super Good."
"The only good thing was the friendly guy who took our order."
"Staff were polite we were served quickly."
"Very good customer service with friendly staff."
"I was served by Alex. He had outstanding customer service skill. Very friendly too."
Cons:
"Manager didn't have a clue what was going on."
"The worst customer service I have ever experienced!"
"Having ordered my food from a very rude staff member."
"Staff very polite it’s not there fault, shocking management!"
"The most disrespectful member of staff ever, the name I got was Becki (the short one) never have I been made to feel like I was in the wrong place before."
"Service slow even though lots of staff on, staff chatting to friends whilst customers stood waiting to be served."
"I was served by a girl called mercadies she was terrible at her job."
Food Quality
Pros:
"Food is always fresh."
"The Food There Is Always Hot."
"Good burger, tasty fries, everyone was fed and happy."
"The jalapeno cheese bites were exceptional."
"Best burgers ever!"
"Burger king burgers are the best if available little pricey, always triple up your burger though..mmmmm."
"The chips were good."
Cons:
"Two whopper meals reg nearly £17.00 sadly this will be the last time."
"Great food, though the buns are occasionally stale."
"The cheeses bites tasted stale and very salty."
"The lettuce on the burger was brown soggy and disgusting!"
"Double bacon cheese burger was the same size as a McDonald's plain cheese burger they were stingy with the chips and the chicken nuggets looked like they had been cooked last week and refryed."
"Nothing was warmed up it was like someone went to the cupboard pulled out a bit of old lettuce, old chicken and some stale bread and threw it in a bag."
"Dry, dry, dry. Rebel Whopper, fries and Onion rings."
Cleanliness
Pros:
"The outside of building was litter free."
"Well located with plenty of parking, clean and welcoming atmosphere."
"The restaurant was clean but Service was so so bad."
Cons:
"It’s like the Burger King that time forgot. Seriously understaffed, absolutely freezing in there as the heating was broke."
"It was below average, buns weren't fresh and place looks like it could do with a deep clean."
"Grubby and dirty looking inside."
"Just called into bolton branch absolutely disgusting food all over the floor staff just walking all over it."
"Tables full of left over food, floor is filthy, not a staff member to be seen in the public area."
"Most of the tables were dirty or had food underneath."
"Approximately 6 tables were full of rubbish with no one sat at them, and a huge pool of spilt Coca-Cola on the floor near the counter."
Order Accuracy
Pros:
"Got our order brought to the car as we had to wait, double checked the bag for the 20 chilli cheese bits we ordered...there was only 6."
"The lad on the window was efficient, we were asked to park up and he brought our food out."
Cons:
"Just been through the drive through about 30-35 minutes ago of the Bolton branch. Asked them is everything in the bag .. answer was yes ! Well it wasn't ! 2 full meals missing !"
"When we did get our food home it wasn't even what we ordered."
"It was terrible I waited 30 minutes to get my food and then when I got my food it was not what I ordered and then It took them ten minutes to get it right."
"They give the wrong order to the first just eat guy."
"Absolutely disgusting! Noticed a hair on top of my chips."
"Twice turned up and had to drive back because staff can't put the correct food in the bag."
"Tomato missing off burgers."
Value for Money
Pros:
"Top tip: download and use the app for good deals which make BK a lot cheaper."
"Use the mobile app as I do, the meals are a lot cheaper!"
Cons:
"Two whopper meals reg nearly £17.00 sadly this will be the last time."
"Ordered an xl meal & a double cheese burger meal & an extra double on the side, also added a third burger to 2 of the 3, came to a grand total of £23."
"Disgusted with my food and the quality and more so the price, I went to burger king for some food and I got a double whopper meal."
"Best burgers ever! insanely expensive though and the super size portions of fries are same size as a McDonald's small."