Peter Roberts Caravans Limited Reviews Summary

Customer Service

Pros:

• "The service is always aimed at looking after the customer."
• "The customer service was nothing short of exceptional."
• "Fantastic customer service from beginning to end."
• "The customer service we received from start to finish in purchasing our motorhome was fantastic."
• "Service from Maya was fantastic, very friendly & helpful."
• "Always a helpful & friendly voice at the end of the phone should you have issues, all in all a great local dealer."
• "Absolutely amazing customer service from all the team. Nothing to much trouble."

Cons:

• "Caravan was bought a few years ago from Peter Roberts, wanted to sell the old one then get a new one from them. They failed the call back when promised on two occasion they would contact us which is disgusting customer service and also very ignorant."
• "Talked over By the girl that answered the phone Would not listen to my questions & after wasting 5 minutes it turns out they did not even have the Motorhome in stock."
• "Very bad experience terrible customer service changed the type of Motorhome the day before we were due to collect."
• "Spend your money elsewhere, somewhere where they actually want to look after their customers, not take their money then that’s the end of it."
• "Unfortunatly i rang this place i get the social distance aspect ect however if u ring a place to be told no maybe actualy then what do you want so i go to explain what i wanted to buy then get talked over is piss poor custormer services and rude."
• "Owner not customer friendly too arrogant for me a know it all."
• "Very rude and unhelpful. I was told that there's was nothing in my price range."

Vehicle Condition

Pros:

• "The vehicle was spotlessly clean, very comfortable and in great condition."
• "The handover was fantastic and the condition of the motorhome was immaculate."
• "The motorhome was like new."
• "The Motorhome we hired was was less than six months old and was like new."
• "The motorhome was in excellent condition, clean and contained all the necessary equipment for your adventure."
• "The motor home was immaculately presented, low mileage and in far better condition than brand new models being sold in all of the other dealers we had visited."
• "Motorhome's are new, clean and well kept."

Cons:

• "Tv wouldn’t tune and we were told the tv booster was broken."
• "Top bunk window kept flying open."
• "The engine warning light came on a few hours after collection but we were told to carry on unless it turned red."
• "The wifi was also faulty and was flat battery 80% of the week so again, we had to used mobile data."
• "We had no heating for 3 days after calling them every day and being told what to do which we had googled 100 times."
• "Not good? Worse was to come. Through no fault of our own the drivers wing mirror was hit and broken."
• "The caravan had a couple of minor issues."

Staff Interaction

Pros:

• "Thank you so much Ellie, Andy and Gary you couldn’t have done anymore for us."
• "Christian was excellent during the handover."
• "The whole team are always friendly, polite, efficient and extremely knowledgeable."
• "Sold my tourer, Andy gave an unseen valuation over the phone then visited site. Checked van out and agreed price, money in my bank within 1 hour."
• "I called through to the guys for some assistance! It says a lot about the company and business when you are greeted by Peter himself, who goes out of his way to help someone!"
• "The service provided by Andy, and executed by Nigel when I had a problem with my motorhome was superb."
• "Eddie and Nigel have been on hand to answer all our questions and iron out any little niggles."

Cons:

• "Ridiculous and no offer of any compensation would never ever use them again."
• "Will be buying one elsewhere."
• "Unfortunatly i rang this place i get the social distance aspect ect however if u ring a place to be told no maybe actualy then what do you want so i go to explain what i wanted to buy then get talked over is piss poor custormer services and rude."
• "Owner not customer friendly too arrogant for me a know it all."
• "Very rude and unhelpful. I was told that there's was nothing in my price range."