KFC Havant - Park Way Reviews Summary

Cleanliness

Pros:

• "Much cleaner since it has had a revamp, saw team cleaning tables and restocking."
• "This KFC has clean tables that you're happy to eat your meal off."
• "Well presented, clean and tidy store, full menu, clean toilets with disabled access / baby change."

Cons:

• "The cleanliness was awful, all the bins were over flowing, there’s wasn’t any napkins or straws in sight and the tables dirty."
• "The place is filthy, the tables and floor is filthy, no clean trays to give you, the staff look filthy and smell of bo."
• "In the refurbishment they have built communal wash basins which were unclean and the individual male and female toilets where shoebox size with no room to move in."
• "Dirty place with rubbish all over the floor and also outside by the entrance, half of the food and drinks were out of stock including any hot drinks whatsoever!"
• "But the cleanliness of the restaurant was absolutely terrible, all tables needed clearing and wiping, floors mopping, bins emptying."
• "Absolutely minging. Tables strewn with old food and packaging, tables not cleaned properly, old food debris laying around next to cooked food."
• "Floor very slippery watched staff empty bins and put trays on top of the rubbish and put on the food counter to be used again disgusting we were disgusted won't be going there again staff need food hygiene training ASAP disgusting."

Service

Pros:

• "Had to wait quite a long time for my food but the manager was great and gave me a free large popcorn chicken, food was hot and fresh when it did turn up."
• "Staff are friendly, even the cleaner lady is always looking for ways to help, she opens the door, help with getting you sources, tissues etc, that is world class customer service."
• "Service was helpful and fast, also a generous size for the kids meals."
• "Food was fast and came out hot and as expected."
• "Lady in drive thru was a delight, she was really polite and friendly."
• "Popular takeaway at Havant, steady stream of cars moving through with orders taken efficiently and cheerfully by staff."
• "The crew is always friendly and willing to help."

Cons:

• "Staff are a complete waste of space no customer service offered the lad serving was more interested in flirting with shift manager. Order totally mixed up Shame can't give zero rating idiots!"
• "The staff were all very young, very rude and very indifferent to their customers."
• "Girl behind counter didn't want to be there."
• "Drive thru takes half hour, staff don't know what their doing and only got half my meal."
• "Awful. Poor customer service. When they run out of a product and don't offer an alternative and just stand and look at you and say, well I don't know what else to do."
• "Staff were rude and signage poor."
• "The staff don't seem to know what they are doing. Won't be visiting again."

Order Accuracy

Pros:

• "Easy ordering through app, machine, or at counter."
• "This is one KFC where you actually get what you've ordered and dont have to go back twice to rectify, so that's a bonus."

Cons:

• "Well... I ordered a boneless banquet meal. To which I didn't even receive the 3 mini fillets."
• "Every time without fail for at least the past 6 years, something is missed from the order or something isn't available to order."
• "Wow really getting stingy with there portions but the prices go up. Forgot items again."
• "Only problem our order was wrong??"
• "Missing 75% of my order."
• "Takeaway package for 5 meals had 3 serviettes and no salt. Burgers were thrown in the box and not stacked properly."
• "Most of the staff look completely overwhelmed and 9/10 the meals are wrong!!"

Food Quality

Pros:

• "One of the better KFC’s I have to say. The store is modern and food has always been as expected."
• "Never had a bad meal at KFC in Havant. Great staff and clean restaurant."
• "The food was fresh and hot."
• "Delicious chicken. What more can I say? It is my fast-food of choice every time. It's wonderfully tasty and not too expensive."
• "The best KFC I have visited, smart, friendly staff and helpful with it."
• "Food was good, (lots of hot wings, cant beat them.) this is one KFC where you actually get what you've ordered and dont have to go back twice to rectify, so that's a bonus."
• "Personally I love a bit of Kentucky and it's fast food element, it amazingly tasty for its price!"

Cons:

• "The mini fillet burger was also quite hard and cold."
• "The only thing that was hot was the hot wings and that was because of the spices other the rest of the meal was cold the chips and I wasn't happy."
• "Just went to #KFC and ordered a Big Daddy burger, the bacon was FROZEN still had ice on it."
• "The chicken bucket was dry and barely warm."
• "The chicken is always extra greasy and dry. Would recommend avoiding if possible."
• "Chicken was overcooked and dried out. Fries were cold, limp and tasteless."
• "Food was then a solid 3/10, cold, no sauces provided and the limpest corn on the cob imaginable."

Facility & Location

Pros:

• "Enjoyed a late lunch here."
• "UPDATE: this place was refurbished as brand new. They got even self-ordering tills and the queues are not so big. Thumb up!"
• "This KFC Restaurant has a great location near the bus station and supermarkets. It is a drive through with a sit down area and some seating outside."
• "Drive thru availability and eating in is back!"
• "Best KFC I’ve visited ever. Makes my Hemel Hempstead KFC look like rubbish. Hot food, not too greasy, friendly staff and very good with COVID guidelines."

Cons:

• "Will not be back. Pity."
• "Calling it a tip, would be a gross understatement. 'Highly' not recommended unless you're desperate!"
• "Toilets where not great but acceptable."
• "Was out of stock of a lot of meals, drinks, sides and sauces, not much left..."
• "Mens toilet cubicle had no lock and the only light was from the mens cubicle, the main one was off."
• "Poor service _not clean DRIVE THROUGH awfully slow even with no queue."
• "Generally dissapointed as it seems now they are only interested in Delivery."