Dace Specialist Car Centre Stockport Reviews Summary

Customer Service

Pros:

• "Jon provided a great service, he was great to deal with, very professional and friendly."
• "Noel even came in on his Annual leave to make sure we received the best service."
• "His after care customer service is brilliant also."
• "The staff were professional and pleasant, the customer area was very clean."
• "And Tony went out of his way to make sure any problems and issue were resolved asap."
• "Great service, no pressure honest salespersons who met every expectation."
• "The customer service we received was excellent from the beginning."

Cons:

• "Totally hacked off. Stressed an interest in a car advertised on cargurus a week ago and rang DACE to check it was still in stock... They didn't. Decided to make a 50 mile journey to view the car... Told them not to bother. Won't be going back!"
• "Had nothing but problems from day one, they totally lied on the listing."
• "Started out with company trying to coax me away from my finance company... that should have been my warning."
• "The most unfair unprofessional experience they do not tell you the truth about the car and hide the problems in the car."
• "Be wary of buying a vehicle from dace motors their warranties aren’t worth the paper it’s written on and the customer service is the worst Iv come across."
• "We are extremely unhappy and unsatisfied with the service received from yourselves. There seems to be a lot of miscommunications between phone calls and staff."
• "This has to be the worse company I've had the pleasure of dealing with."

Car Quality

Pros:

• "The car had a new mot done and oil and filter changed."
• "Car was absolutely spotless, drives great - Cheers!"
• "The car looked excellent well presented and looked after."
• "The car was immaculate for a 4 year old vehicle."
• "The car itself is spotless, and pretty much like new."
• "Car was fantastically presented. Good quality car."
• "It was in absolutely immaculate condition when I went to view it."

Cons:

• "Went to view/buy a black golf gtd, needed diamond cut wheels refurbing and front bumper painting as it had a scuff, they agreed to sort these issues paid a deposit sorted finance couple day later get a call cars done sorted my insurance out get there to be greeted with the bumper painted wrong colour and badly painted at that, wheels had been sanded badly and not diamond cut."
• "When I turned the engine on, the previous owners details were all still there, and the 'please take car to a garage' sign came on."
• "while looking over the car i noticed it did have a lot of surface marks etc... the front grille being broken and the lower bumper trims missing."
• "They had sold me a car with different radius tyres on the front and backs!"
• "The front grill on the car was broken, the wing mirror had clearly been clipped and was damaged, there were two deep scratches on the side of the door and the threads were undone on the front passenger seat."
• "The car I looked at had some small issues that I was promised would be taken care of prior to collection. When I did collect nothing had been done other than a mediocre valet."
• "The car was advertised as having full service history. The service book showed it didn't."

Sales Experience

Pros:

• "Dealt with a chap called Noel who was very knowledgeable about the car, a test drive was offered and a deal was done."
• "Dealt with Josh at the Heaton Chapel Garage. Nice, none pressure sell."
• "Jon Bibby (salesman) was more than helpful,informative and did not once pressure me into buying the car."
• "I'd definitely recommend Dace Specialist Car Centre to friends and family because I’ve never known buying a new car could be so easy."
• "Would thoroughly recommend Dace as a car dealership."
• "Highly recommend Dace."
• "The whole process was very straight forward."

Cons:

• "Came in to purchase my first car which I have been saving up for a long time. Was after a Range Rover or a Mercedes. The gent that came out to see us was extremely unpleasant and arrogant."
• "It did take a little longer than I had wished or hoped."
• "These guys were more than happy for me to travel an 8 hour round trip to see a car that was an absolute shambles."
• "The idea it was 'a stunning car in showroom condition' was laughable."
• "Purchased a audi a3 from dace car looked good on arrival to collect it once left with the car I noticed the air con didn't work... they are not willing to pay towards the repairs please don't buy a car from these people they are complete scammers BIG MISTAKE DACE."
• "Shortly after we purchased the vehicle we had an engine problem."
• "Terrible experience."