Arnold Clark Preston Renault Reviews Summary

Customer Service

Pros:

• "Staff are helpful, professional and don't push for the hard sell."
• "The customer service from Ryan was excellent on both occasions and we both got excellent deals."
• "Fabulous service from Darren and Richard."
• "Great service from Harry, from the initial welcome and to the handover of the car."
• "Fantastic service from Jonathan who was patient, helpful and gave me all the information I needed to consider options."
• "Thank you Chris Roderick for helping to make our car purchase a pleasure."
• "Hasim Shabir dealt with us and was great - no hard sell, easy to deal with and was prepared to go above and beyond."

Cons:

• "Service advisor wasn't helpful enough, I understand the workshop loading can be busy and you have an hours target to hit, but a bit more flexibility needs including in what you do."
• "Horrible person on reception. They won't talk to you."
• "Awful customer service. Lack of communication. Do not care about the customer."
• "Walked in on a Saturday afternoon, alot of salesman stood around not doing much, asked about electric cars and wasn't given much help just pointed at 2 cars in the showroom."
• "Shocking customer service, they were not able to arrange a hire car, while my car was under warranty repair!!!!!"
• "I had the worst experience at Arnold Clarke on the doc's in Preston."
• "Absolutely awful customer service."

Sales Experience

Pros:

• "I bought my second car from here this week...Both times I’ve been helped through the process by Andrew hood."
• "The service team then did a software update that fixed the potentially serious problem."
• "Arnold Clark has a good reputation for cars, we can only loudly concur it's reputation."
• "I bought my new car yesterday. Travelled from the North East and was dealing with Andy. No hard sell, very friendly and knows his stuff."
• "Ben was really friendly, professional so helpful in understanding what I was looking for and helping me find the right car."
• "Just got a Mercedes E class coupe - Very good price, easy to work with and got me all sorted and on the road the following business day."
• "I recently bought a car from Arnold Clark and got a fabulous deal."

Cons:

• "Not only was the car I test drove and looked at advertised at the wrong price, £200 more on the website than was said on the window display on the car."
• "Would avoid at all costs!"
• "Called now and this stupid guy simply hung up the phone again."
• "Then over the next couple of days after the appointment get given phone calls from both the Salesman and later his Manager who wanted us to pay £99 to be able to transport a Zoe from Scotland to Preston to look at on the off chance we may want to buy it."
• "Bunch of Arthur Daleys! Shady little manager knocked my car down almost 1000 pounds then offered me 50 quid more if I sold it to him directly!"
• "Arnold Clark - absolute disgrace. I'm appalled and will be telling everyone I know to avoid you like the plague."
• "If I could offer 0 stars I would. Dismissive sales men who would have let us drive off with void insurance due to their negligence."

Vehicle Service and Maintenance

Pros:

• "Headlight bulb should be automatically replaced without the need for authority as it is a basic safety item."
• "The technician did a fantastic job, diagnosing the fault and getting everything working again."
• "The car needed a new Clutch and Fly wheel, and this was sorted very quickly."
• "The after sales / service department at Preston are fantastic."
• "Amazing customer service from Karl in the servicing department."
• "Excellent service from start to finish with Renault."
• "My Renault Clio has just been into the garage for some repairs under warranty; excellent customer service, great communication."