Address: 168 Lavender Hill, London, SW11 5TG, United Kingdom
Phone: +442078011111
Rating: 4.5
based on 276 reviews.
Agent Performance
Pros:
"Javier Montero Ramon at the Battersea branch- he has really changed my perception and experience of estate agents."
"Tom Mawer is a fantastic agent!"
"Sam Toufique was excellent when helping myself, my partner and friends find our new flat."
"David Law and Vicky Horseman from Foxtons Battersea who were the best estate agents we could have asked for."
"Sofia also provided great insight throughout the entire leasing process."
"Lucy Cullen at Foxtons Battersea was absolutely wonderful."
"Dinyo Dyankov... Super friendly guy, knowledgeable and not at all pushy."
Cons:
"Foxtons did NOTHING to help us with all the issues we had to face."
"They don't keep the site updated with which properties are already unavailable."
"Honestly the most incompetent bunch of morons. Avoid."
"Allowing us to live in a property for 2 years without efficient heating is completely unacceptable."
"I have never even while renting with another foxtons branch seen such incompetence and lack of regard and refusal to fix things in a timely manner especially for tenants who just moved in."
"Horrible letting experience. We have been misled and lied to repeatedly, and they let us move in without a satisfactory EICR."
"Getting basic maintenance done is like pulling teeth and requires us to constantly chase."
Communication & Professionalism
Pros:
"I would like to thank the team at Foxtons for their efficiency, good-humour and, above all, superb 'communication skills'."
"I really appreciated his open communication - responses and follow-ups were quickly given."
"Thank you for making a usually stressful process so smooth."
"Sofia was so friendly and extremely professional - keeping on top of everything, going above and beyond to help us find a variety of great flat options that matched our requirements."
"Foxtons is a really professional agency."
"Battersea office team provided a great service and really helped me getting rental through the line!"
"Sam Toufique from Foxtons is a standout."
Cons:
"Don’t do it!. Held visits of my property without my permission."
"The lack of communication, repairs in a timely manner and Compassion has been absolutely shocking to say the least."
"They never sent a handy man to work on the furnitures even though they were in a pitiful state, they are totally incompetent and unprofessional not to say dishonest."
"It’s been 5 weeks since we complained and still nothing has been done. They don’t respond to emails, they’re always too busy to take a call."
"Entered the property 3 times without knocking or ringing the bell."
"We discovered on the day of our moving in that the building was under construction (which was never mentioned to us before) and we had to suffer continuous noise pollution."
"They 'lose' conditions of offer, so just make sure you take photos when you sign."
Property Management & Maintenance
Pros:
"Sofia was fantastic to deal with. Found us the perfect flat and worked diligently and quickly to ensure we got it."
"Vicky Horseman was great. Stood out head and shoulders above a lot of the local agents we encountered."
"Foxtons really are worth every penny. I have been so impressed with their service."
"The process after making an offer was great with fantastic technology and aftercare - plus TenantShop provide a great service."
"Oliver Steele, our estate agent - were fantastic throughout, from the initial viewings, to the offer, to then completing the purchase."
"Catherine Lunn on the sale of my flat... showed solid market know-how, kept me well-informed, and made the whole selling thing feel surprisingly smooth."
"We would highly recommend Foxtons in Battersea. David and his team provided an excellent service when we sold our flat."
Cons:
"However, it took them 4 weeks to send general maintenance, which gave us basic advice such as opening the windows."
"Delays on repairing a leaking pipe in our bathroom resulted in my young cat drinking from it causing kidney failure."
"They are horrible when you actually need help but will respond in 2 seconds when they need a payment from you."
"Moved into our property over 4 weeks ago and have many issues unresolved."
"Their property management is so slow to get any issues resolved, and require constant following up."
"We moved into the property in November last year and quickly notified them of a significant damp issue throughout the property."
"Awful service, they made me move in with a broken door, lights and a non functional interphone, 6 months later they are still broken."