"The gentleman that served us was so helpful, he really tried to find what we were looking for and took the time to understand our needs for a car."
"Received an excellent service from Megan. Very knowledgeable and helpful."
"Fantastic service. I was dealing with Bill Thompson and he was a complete gent."
"Sam and Lee provided EXCELLENT service yet again."
"I took my car to Stoneacre Wigan a couple of weeks ago now for a service. I was very impressed."
"Genuine, honest dealership with friendly staff who will go out of their way to try and meet your needs."
"The staff at Stoneacre went above and beyond I would really recommend buying a car from them to anyone I know."
Cons:
"AVOID !!!!! Had problems with the car since purchased."
"I was told by the salesman that there was three vehicles for me to look at within my budget... I felt sick and started to panic, I left the showroom."
"I booked an appointment for 1200 on the 13th April to see the mobility sales person i arrived at 1155 and sat in waiting area 2 for the next 50 minutes nobody acknowledged that I was there."
"Dreadful Experience, the positive reviews are garnered through a discount scheme. They will cut contact and refuse to give updates."
"The wigan branch has convinced me and several of my followers/friends to stay away from Stoneacre and puegeot entirely."
"Absolutely disgraceful service!"
"What a shambles of a place this is with customer service like that."
Car Purchase & Delivery
Pros:
"Collecting the car was a simple and easy process."
"Came in this morning and drove away in my new car in under two hours!"
"We were able to test drive two cars and after settling on one the process ran extremely smoothly."
"The whole process was simple and even drove my car away the same day!"
"I found the perfect car."
"All in all a really smooth process."
"I am absolutely made up with my new car."
Cons:
"Left a deposit on a car and agreed a time to view and test drive at the weekend... it was not appropriate to sell it to us now."
"Sold a car to someone else even though I had a deposit down on it."
"I bought a brand new car in November and I will now take both my car and my van elsewhere for servicing!"
"They took a holding deposit but after inspection they found an engine problem and the car couldn’t be sold and after a month I haven’t been refunded yet!"
"I booked an appointment to test drive a vehicle only to arrive and be told that after my 45-minute drive sat in traffic the vehicle had been sent to a Citroen garage."
"PART EXCHANGE BANDITS! Went to test drive and purchase a Polo at the asking price... In short, they would not sell me the car for the asking price."
"WARNING, DO YOUR RESEARCH. Sold me a car as ‘brand new condition’ for well over 10k, only 14,000 miles on the clock. Broke down 4 times in 60 days."
After Service & Support
Pros:
"When the car developed a fault with the gearbox their response was exceptional, they covered all expenses and repairs and kept us informed."
"I have had my 2008 in for a diagnostic check this morning, I collected my car this afternoon to find it had not only had the diagnostic done but was also given a full health check, a wash and interior clean."
"Aftercare has been brilliant with arrival of car ensuring everything is how it should be."
"Additionally in the meantime some damage to the wing mirror was found that both I and the salesman had missed on test drive but Stoneacre have ordered a full unit and this will be fitted during the MOT."
"Late update, I received a refund for the wheel alignment and was offered to take my car back to the branch for inspection but I declined."
"The repair took longer than originally stated but when returned, the wheel arch trim was actually hanging off."
"The service from Stoneacre team has been brilliant."
Cons:
"Just over 10,000 miles later it breaks down and is unusable, this is told to be regular wear and tear for a Peugeot by the man in the service department."
"Stoneacre made me pay a £250 excess. This was over 7 weeks ago. They have refused to refund that excess."
"Unfortunately can’t say the same, about the after service, we were sold a motoring for life warranty for over a £1000 not worth the paper it’s written on."
"I was told no one was aware my car was there and to be 'brutally honest no work has been carried out'."
"Not only did they do both anyway (and charged me for it!!!) but they couldn't even be bothered to clear up the mess they made!"
"Had my car repaired by Stoneacre Wigan. Was very disappointed when the vehicle was returned."
"The MOT had just over 1 month left and I expected it would be done by the time I picked it up but it wasn’t."