McDonald's Reviews Summary

Service and Staff Efficiency

Pros:

• "The Manager clearly runs a smooth ship, and others should take note."
• "The lady on the till was very professional and polite."
• "Great efficient service, delicious food and lovely Staff particularly a lady called Alison couldn't do enough for us."
• "Staff friendly even when flat out busy. Tasty, hot food despite the 30 mins wait time."
• "Lovely friendly staff who you can tell enjoy their job."
• "The staff that serve and clean are very friendly. They have always been polite to me and I have seen them be polite to people who are rude to them."
• "Good personable manner and professionalism of lady at the door managing the appropriate entry and seating arrangements."
• "Always have a lovely experience each time, nice welcoming staff and a lady named Vanessa that works there is absolutely lovely went the extra mile to make sure everything was perfect."

Cons:

• "Waited 20min for drive through delivery. Chased several times when food finally came - no apology."
• "Staff intentionally avoid acknowledging delivery drivers and are quite abrupt when handing orders over."
• "Service from staff shocking. Unhelpful. Laughing at lad because order number was 69."
• "Staff were eating Celebrations chocolates in the kitchen area within view of customers who were waiting for their food."
• "Rude staff telling we are not aloud to sit down while we where waiting for our food."
• "Second time in a week missing food. They blame uber eats, uber eats blame them."
• "They frequently pack the orders incorrectly on the drive thru. When I spoke to one of the shift managers about it, she got stroppy and shut the window on me."
• "Staff who think it's okay to be abusive through the drive through intercom, uneducated manager who lies and makes up stories 8n order to cover for them."

Food Quality and Accuracy

Pros:

• "The food was honestly the freshest we have ever had. The bun was as soft as a cloud! Well cooked and hot!!"
• "Swing by via the drive through between 21:00-22:00 often before night shift on week day’s as well as weekends and everything is perfection."
• "I had The Grand Big Mac which I gotta say was the best one I've tasted in a long time, the bun was really fresh."
• "Most of the food products are quite good, depending on the staff there."
• "Me and the hubby were very happy with our experience at this McDonald's, enough so to make me write this review (something I never do)."
• "It has to be the cleanest McDonalds I have ever been to."
• "Great McDonald's always clean, friendly staff, love the screens to order and the table delivery."
• "I live closer to Heath Hayes store but they are always awful. Started going here, bit further drive but the food's always hot and spot on."

Cons:

• "Food came cold, milkshake supposed to be thick but was watery. Burger buns are supposed to be soft not hard and rubbery absolutely disgusting tasted vile."
• "Waited ten minutes for Apple pies: when they came one was labelled discard at 20.43, and one at 20.16. the fresh one didn't have label on it."
• "Ordered a sausage and egg McMuffin to takeaway. Opened it to find a completely plain muffin. Took back in and explained what it should contain."
• "Burnt Big Mac really spoiled my taste after getting it through drive thought couldn’t be asked to go back and complain so sad no quality control in place."
• "Everytime we come here they manage to mess the order up! Always check your order before you leave to avoid disappointment."
• "On two occasions now we have had eggshell in our breakfast sausage & egg McMuffin and a bacon egg McMuffin stop employing school leavers and start employing people that know how to cook."
• "Received my food and my chips was ice cold and burger was near enough burnt. Within an hour of eating it, I’ve started to become really poorly."
• "The Grand Mac was not how it was advertised on the TV food was luke warm expected it to be bigger and better than what it was! Also I wouldn't recommend coming to this false advertising restaurant."