Easy Cars Reviews Summary

Customer Service

Pros:

• "Firstly their call/booking team are amazing my calls get picked up quickly no waiting on the line at all."
• "Absolutely brilliant! Fantastic communication with the office and super friendly driver."
• "Professional, courteous taxi firm. Drivers and booking staff were efficient and friendly."
• "The best taxi company in the Plymouth area. Drivers are polite, friendly, professional & patient."
• "Fantastic service, always on time, polite and friendly. With clean fresh taxis that are well maintained."
• "The best and most reliable taxi company. I use them regularly for work and always arrive on time or a few minutes early."
• "Excellent service from booking to being collected at the end of the night. Really friendly taxi drivers."
• "The only taxi service I will be using! Friendly and polite and the drivers I’ve had are all very kind and give the best service."

Cons:

• "I tried to call the office multiple times to book a taxi for the week and no one answered."
• "They never answer the phone always taking priority bookings which means you struggle to get a lift on time or even a lift at all."
• "Ordered taxi for 3:10 to get to a wedding and car didn’t come till 3:35. No apology from driver just excuse of roadworks."
• "Used to used a lot and never had a problem, until one day I finished work late and tried to call them to make them aware I wouldn't be able to make the booking in time and couldn't get through to them."
• "I booked a cab at 06.30 for 11.30 to coach station at 06.35 I called to ask where the cab was and was told there had been a mix up with the cabs so my cab was 20 min away."

Driver Attitude

Pros:

• "Sasha was fantastic with him. So respectful and caring but not condescending in any way."
• "Secondly the drivers are very pleasant and very professional in all occasions."
• "The taxi driver I had was superb, a really lovely man, who had been doing this job for decades and knew his way around."
• "Fantastic company they have been brilliant from day 1 of using them."
• "The lady who picked us up on the barbican and took us to the railway station was amazing."
• "Can’t praise this company enough :) Everyone is absolutely lovely and so patient with my ever changing schedule!"
• "Fantastic service. Professional and polite staff, quick to arrive and friendly driver."
• "Excellent service. Taxi Booking in advance via telephone was easy and receptionist was very courteous and pleasant."

Cons:

• "Ordered taxi for 3:10 to get to a wedding and car didn’t come till 3:35. No apology from driver just excuse of roadworks."
• "Used to used a lot and never had a problem, until one day I finished work late and tried to call them to make them aware I wouldn't be able to make the booking in time and couldn't get through to them."
• "I booked a cab at 06.30 for 11.30 to coach station at 06.35 I called to ask where the cab was and was told there had been a mix up with the cabs so my cab was 20 min away."

Reliability and Timeliness

Pros:

• "On all occasions I was told Driver would be about 10 minutes however arrives a lot quicker than the giving time."
• "The taxi turned up just after quarter past. Fantastic service."
• "They arrived a couple of minutes early for my pre-booked, early morning taxi. Card payments available."
• "Great service received by all staff, from calling in and booking to drivers catering to our needs."
• "The best taxi company the Plymouth area. Drivers are polite, friendly, professional & patient."
• "I use them every weekend for work runs and can honestly say they really are the best company in Plymouth."
• "The train from London Paddington terminated at Plymouth. This was at 00:35 in the morning. I needed to be at work that morning reporting at 09:00."
• "Only me Lauryn honestly the best & only firm I will use absolutely Love Paul my Faviourte driver!!"

Cons:

• "Booked a taxi for 08.30 today 19/9/2023, booked day before in plenty of time, I had a appt for eye screening at 09am, at 0840am I rang to ask where is the taxi as it was late."
• "Ordered taxi for 3:10 to get to a wedding and car didn’t come till 3:35. No apology from driver just excuse of roadworks."
• "I booked a cab at 06.30 for 11.30 to coach station at 06.35 I called to ask where the cab was and was told there had been a mix up with the cabs so my cab was 20 min away."
• "Used to used a lot and never had a problem, until one day I finished work late and tried to call them to make them aware I wouldn't be able to make the booking in time and couldn't get through to them."
• "I firstly thank you for my retirement card and gift. I highly recommend you to anyone, I have had nothing but excellent, friendly and wonderful service from all the controllers and drivers."