Address: Merlin Rd, Patchway, Bristol BS10 7SR, United Kingdom
Phone: +441174533114
Rating: 4.3
based on 241 reviews.
Customer Service
Pros:
"Communication was extremely quick and a test drive was arranged."
"The staff was really helpful and even asked about my daughter that's what you call customer care and support thank you very much."
"The sales person was excellent in all respects being very knowledgeable and efficient in terms of communication."
"The lady on reception Christine offered me a coffee with a smile and made sure a sales representative could answer my questions."
"The communication is very good and all questions were answered quickly and professionally in a polite manner."
"Steve Barnett was especially helpful, calling each week to keep me informed of their progress, answering any and all questions I had."
"Emma, the service advisor assigned to me was very polite and professional and she explained me about the process and works which will be carried out during the service."
Cons:
"Since then, I haven't had a single email or phone call to rearrange."
"You call for an update and they palm you off. It really is so poor there."
"It ended up taking 4 weeks of constant chasing and multiple false assurances of it being on the way before I finally received the charging cable."
"Dreadful customer service. No information about progress or costs until repeatedly chased for."
"I don’t think they communicate with each other as I keep have to mention that the cost is covered by the company where I bought the car from and warranty."
"Never call you back when they say they will."
"For 3 days no communication or nothing until I called them multiple times to be told that they couldn’t diagnose the issue and they need it for few more hours."
Sales Experience
Pros:
"Absolutely fantastic service and absolutely fantastic deal."
"I would definitely buy my next Land Rover from here there was no pushy sales and always treated with respect."
"We will definitely be back for the next one. 5 stars."
"The sales staff were so super helpful & really gave me every option and recommendations on the best choices possible to consider!"
"The whole experience was effortless from start to finish."
"Amazing customer experience from the sales advisor Pete Davis and his business manager John, throughout the purchase process."
"The Sales Executive Lee and the Manager Gareth were both professional and personable making the transaction successful on all counts."
Cons:
"Tried bumping me for £450 for a service which wasn’t needed."
"No one offered me or didn’t even ask me about this option."
"Awful and annoying experience."
"Turned up looking at the new Vouge, to potentially purchase a new Range Rover Vouge not to be asked if we’d like any assistance."
"Book my wife's car for a Sterring rack recall 3 months in advance, at 18.37, the night before I missed a phone call while putting kids to sleep with the voice mail saying no curtesy car available anymore."
"I had a call to book my car in for an mot about 4 weeks before it was due. They offered me an appointment after it expired!"
"The worst service I've ever had and wish I hadn't purchased a car from this company."
Vehicle Quality
Pros:
"The employees are friendly and seem to enjoy working there!"
"I was thoroughly impressed by the attention to detail and the impeccable service we received."
"The vehicle presentation was beautifully done and the handover was thorough."
"Lovely showroom and great choice of cars."
"Huge showroom and great range of cars to look at outside as well."
"The dealership itself is immaculate and housed with very welcoming staff."
"The show room was lovely and clean with a good stock of vehicles to look and sit in."
Cons:
"There are a few problems with my car (tailgate not opening on key fob, cameras not calibrated so park assist etc not working, tailgate shelf not dropping on the button or when tailgate opens) amongst a few other things..."
"I went to pick up car but it had a warning light so had wasted journey."
"Bought a Used Range River from here for almost 50k Broke down 3 days later."
"I have a brand new land rover defender, an extremely expensive brand new vehicle. The washer pump failed."
"Now whenever it rains water enters the car via the windscreen."
"Two days later EGR alert and car went in to limp mode."
"I collected car after further week and next day drove it and had 5 warning lights come on."
After Sales Support
Pros:
"Johnny in the repairs/body shop department of sytner is very good as he has kept me informed of some work that is due to be carried out on my defender."
"She constantly provided update over phone about the status of my car even-though they have a web tool to track the status of your car’s service."
"Very grateful to Mark and his team."
"Philippa and Dave today, retrieving our luggage from our jammed boot allowing us to continue our holiday."
"I was offered a complimentary wash and vacuum, and it was a perfect job."
"Throughout the process I was kept informed of the status of the repair."
"It was an absolute pleasure working with him, he made the whole process smooth from beginning until the end."
Cons:
"Eventually came after two months."
"Eventually after a further week and discussing with master technician they found it was Gearbox module battery and they tried to charge me for it."
"Reluctant to leave a review to receive a reply such as your vehicle is 5 years old (reading previous reviews) bla blaa..."
"I booked an appointment in July 2023 to fix a side step for my Range Rover, gave the car in and after a day they called and said they couldn’t diagnose and needs to be rescheduled."
"The only place where I think they should have an improvement is providing of a courtesy car or at least a courtesy taxi to the customers for them to go back to their home/office after dropping the car at the service centre."
"They can repair but have no access to courtesy cars for 8 weeks as they are all booked (not a great advert for the quality)."
"The car has gone in again 19/11/23 was told it would be looked at straight away, but still waiting 3 days later, and having to chase."