Specsavers Opticians Norwich - White Lion Street Reviews Summary

Customer Service

Pros:

• "However, when I politely complained the manager turned it around and I was re-tested by Roy (who was brilliant)."
• "The staff was very patient and cooperative."
• "Daphne the optician had a very professional manner about her and I felt very confident that she was going to do a very accurate test on my eyes, which she subsequently did."
• "I am very pleased with my new glasses. I would like to give my thanks to Naz and Victoria who together took time to arrange my new prescription."
• "All in all had a great experience as my first time at an opticians, was made to feel very relaxed by staff."
• "Victoria who was incredibly helpful, incredibly knowledgeable and sorted my verifocal glasses for me after an initial issue."
• "So polite and so organized. Everyone at this Specsavers is polite, informed, and on the ball."

Cons:

• "Appalling service - no excuses accepted. Just rubbish service."
• "Neither of these two members of your staff did any professional checking."
• "Really disappointed with the lack of customer support."
• "Wayyyyyy too many staff standing around chatting to each other and not taking notice of customers."
• "02/07/2022 bad medical care. because I don't speak much English, the doctor was laughing at my wife's answers. that's being a racist person."
• "I found the reception staff very rude."
• "The worst customer service I have ever experienced."

Staff and Professionalism

Pros:

• "The second was very knowledgeable and spent lots of time adjusting my glasses to fit and even shortening the arms of the glasses."
• "They are always so thorough with their examinations."
• "Recently purchased a pair of specs here and had a check-up. The staff were extremely friendly and professional."
• "I was dealt with a high standard of professionalism I had never experienced before and was given information about my eyes/eyesight I had not known."
• "Every person who helped me was skilled, knowledgeable, friendly, kind and caring."
• "The optometrist Emi Ljana was clear, helpful, incredibly polite and respectful."
• "The optometrist Emi Ljana was so professional and took her time to explain all the tests to me which is both informative and reassuring."

Cons:

• "The young girl, operating this equipment, clearly had no idea what she was 'Tasked' to do."
• "Trainees are not any good if you have an ongoing problem, you need someone who's been doing the job long enough to know the common problems."
• "Optician was 'remote' and I was forced into contact lenses despite repeatedly saying that I don’t want them."
• "I last visited them over12yrs ago--when I could walk up stairs-but for that appointment, I saw someone downstairs anyway."
• "This is not a review for all the staff, just one in particular. Young lad with black nail varnish on the door this morning about 11am... Please don’t employ unsympathetic and immature staff."
• "The girl that did the OCT scan didn't speak good English and was hard to understand."
• "You do occasionally hear the staff swear, and there is no care anymore for clients."

Appointment and Wait Times

Pros:

• "On collection I arrived with no preset appointment, was booked in, sat down and immediately called back up again to collect my glasses."
• "It was very easy to book and on the day everything ran like clockwork, from booking in, to having the eye test, to choosing glasses."
• "Picked up glasses yesterday with no delay fit and prescription are absolutely perfect."
• "Very well run, effective and on time."
• "Outstanding service. I didn't wait at all and the staff was professional and kind."
• "From the eye test till the collection process all went smoothly."
• "Yesterday I attended specsavers Norwich, and was greeted by the receptionist Jenny, who is an absolute credit to specsavers, she was fantastic, made us very welcome."

Cons:

• "They are consistently late with every single appointment and last time I went for my eye test it took around 2 and a half hours."
• "If you need service that is on time don't come here. My appointment was half an hour late which meant I was then also late for a contact lens fitting."
• "I was interested in purchasing some glasses but was left waiting for over an hour to see someone."
• "If you need service that is on time don't come here. My appointment was half an hour late which meant I was then also late for a contact lens fitting."
• "I have tried to contact this store most days at several different times of day for 2 weeks and no one answers the phone."
• "I have found the contact system with this branch to be useless! I have called left messages with relevant, name, number etc at least four times this week, without reply."
• "Terrible place. The reception staff are terrible and don't have a clue what they are doing."

Value and Pricing

Pros:

• "I hope to continue being a customer of this chain and indeed branch."
• "I have been visiting this branch of specsavers for well over a decade now and its safe to say I'm definitely more than satisfied with my experiences."
• "I’ve been a customer since 1995 and have never been disappointed by the friendly, and caring service I’ve received."
• "After losing my glasses 2 days ago in Morrisons car park, my husband managed to find them last night in a pretty poor state... However, I popped down to Specsavers today to ask if there was anything they could do. An hour later and I was delivered of my glasses - they had put the lenses into a new frame and didn't charge me a penny!"
• "2 pairs of specs, one indoor, one tinted and both varifocal for £63 after my voucher was taken off so not bad."
• "I am really happy with all my new glasses and contacts."
• "Went in as not happy with original frames chosen... was helped by Tom who is an absolute credit to Specsavers... was really helpful and gave constructive advice."

Cons:

• "I work for the NHS and simply needed a stamp on my form so I could get my eye test reimbursed, the staff insisted they needed to charge £10 just to stamp my form."
• "Glasses have been awful."
• "Stuck with !50 pair of glasses I cannot wear."
• "Helpful but expensive."
• "The new glasses that were prescribed, I could hardly see out of."
• "If you don't speak English, don't look for this place!!!"
• "SHOCKING AFTER Care!!!"