Specsavers Opticians Blackburn - Lord Street Mall Reviews Summary

Customer Service

Pros:

• "Fantastic customer service received throughout my entire visit."
• "Great customer service and very friendly and accommodating staff."
• "The level of service was exemplary with very helpful professional friendly staff."
• "Very friendly and professional service when I attended for an eye test."
• "Excellent service from the minute I walked through the door. All the staff were very helpful and professional."
• "Such EXCELLENT customer service from start to finish."
• "Exceptional service. Very helpful and friendly."

Cons:

• "Disappointed that my daughter just got brushed off just because she wasn't Due her appointment."
• "Aggressive, rude, obnoxious and uncaring staff."
• "No reply to my complaint via email."
• "Poor communication between patient and optician from the start, was incorrectly prescribed prisms in my lenses."
• "The environment was quite unprofessional."
• "I rang up but no one answered so hung up."
• "I was appalled by the lack of customer care."

Staff and Professionalism

Pros:

• "I use specsavers blackburn all the time for me and my family. The staff are always so polite and helpful."
• "Sophia was extremely helpful, knew all her products and provided honest and practical advice."
• "You can tell everyone is trained to a high standard."
• "The staff is always very helpful."
• "Helpful friendly staff."
• "Staff are friendly and very professional."
• "Very polite and considerate staff."

Cons:

• "Seriously stay away from this place staff need a course on manners and compassion! Horrible place."
• "Staff sat at desks shouting out the names of patients."
• "Not helpful, rude, pushy, rushing to get you out the store, incorrect working out of the costing of an exchange and generally unpleasant and unprofessional."
• "One staff member looked like he slept in his dirty trousers and shirt and at least 3 other members of staff need to be shown how to use an iron."
• "Arrogant and rude."
• "Hidden charges no transparency."
• "Disgusting attitude by owner as well as manager."

Product Quality and Selection

Pros:

• "Highly recommended Specsavers to everyone. Keep up the good work."
• "Brilliant service and polite and helpful staff."
• "Arrived and welcomed into an excellent, hygienic environment."
• "They've arrived 5 working days later. Very impressed."
• "Quick & Professional Service with all the Covid measures in place."
• "Absolutely love my new glasses."
• "Thank you SO much - you have literally changed my dad's life."

Cons:

• "Recently i have not had a good experience with the quality of glasses."
• "First pair the frame lost its colour not long after."
• "Second pair the glass has scratched pretty badly."
• "The sunglasses are all distorted."
• "The frames are old fashion, very hard to find something nice."
• "They twisted and turned the frames to make them fit."
• "Waiting time here is very bad as my grandchild lost her glasses before Easter holidays started and is still waiting for them to arrive in store not good at all."