Address: Wrexham Rd, Rhostyllen, Wrexham LL14 4EJ, United Kingdom
Phone: +441978365585
Rating: 4.0
based on 241 reviews.
Customer Service
Pros:
"The team couldn't have been more helpful, they tracked down its service history, all relevant invoices and so on."
"We had excellent customer service from Owen Brown and team in Wrexham."
"Delivery and driver were excellent. Easy and pleasant handover."
"Purchased a new car from here and had fantastic customer service from Ella."
"Fantastic Customer Service! I travelled over to the showroom after seeing a used car I wanted online."
"The team at this particular dealership, including their delivery drivers are an absolute credit to the Evans Halshaw name as they made the process as stress free as possible."
"Brilliant service from Phil Priestley, he went above and beyond to ensure that I got the car I was looking for and at the right price!"
Cons:
"I guess car dealers aren't in the customer service business, they're in the selling cars business."
"If my car broke down outside their dealership, I would prefer to push my car to any other garage than have them do anything to it."
"Absolutely awful."
"Customer service was awful, they don't phone back when messages have been left."
"Been a customer since 2014. Always use their service dept. Very disappointed."
"Absolutely terrible. As soon as you sign they couldn't care less."
"They can’t give you an answer there and then so say they will call back and never do!"
Car Purchase & Delivery
Pros:
"Great service, bought a focus off them in 2016 and engine went last week, emailed them to see if there was any warranty, there wasn’t a warranty but because of which engine it was Ford do a good will offer if you meet the criteria."
"The car was even here within 2 days which is amazing considering it needed to be delivered!"
"They have a huge selection of cars and I was able to choose the one I was most comfortable in and fitted my budget."
"I picked up my new car this weekend, Chelsea has been great from start to finish."
"Fantastic dealership which gives good fair car price for your car much above 'We buy any car dot com'."
"Purchased a car from this dealership. Would definitely recommend a visit here."
"Had a great experience with Chris and Lewis at the Wrexham branch who managed to get us our Ford Kuga before our trip to Ireland!"
Cons:
"Comes out of an MOT with more problems than when it went in."
"Was keen to go the very next day to view the car but no one bothered to get back to me... a little courtesy call to inform me the car has sold would of been standard customer service skills surely."
"I still have not received any further communication from Evans Halshaw either locally or at head office."
"Then to go pick up my car today to find out only one key is working and the spare they said they have not done and would be a further £250."
"The car did not arrive until after 7pm."
"Car was given to us with soaking wet carpets and in a filthy state with touch ups still needing done."
"The car was dirty on arrival there was 2 run flat tyres on it which 1 had a puncture! So I had to purchase 2 new tyres!"
Communication & Responsiveness
Pros:
"Over the past week we have been visiting Evan's halshaw, then Callum chose my car within minutes and I fell in love with it and James has been sorting the finance."
"I had a brilliant experience buying my new Mini from James in store."
"We made our initial enquiries and were answered quickly and efficiently by Stephanie Williams who answered any questions we had and arranged to get the car reserved whilst we sorted out our funds."
"James and Ella were both fantastic and made everything really easy."
"Recently looked into a few cars to sort the best deal out for me, Chris has been a massive help and can’t fault anything he has done for me, finally managed to find me the right car so he definitely deserved a nandos so say the least ;)"
"Visited here with my friend and was assisted by Chelsea. She was extremely helpful and answered questions and put us at ease."
"Throughout all of this we were kept up to date and if we asked for any information we were given it."
Cons:
"I managed to agree a refund... 2 weeks later I call as I still haven’t had it, being told that it was my fault that I hadn’t sent them my bank details."
"Giving it one star as it won’t let me post zero stars."
"Terrible! Simply wanted to book car in for Ford Safety Recall Re: Clutch Slip Detection Software."
"Would definitely recommend and thanks very much for a great experience."
"I had to return following day as I needed to sign more forms and I had asked about service package I informed Steph I had no owners manual or service book she printed service off and said I will order a book I’m not holding my breath."
"Not sure why they’d cancel his appointment before knowing 100% that there was an appointment available."
"No sign of the refund despite chasing with the branch just being ghosted, no reply to emails."