"Sanjay is very professional and courteous and polite and comes across as very caring and understanding and extremely knowledgeable."
"Had a great experience with the help of Rorie. Really informative, patient, and everything went smoothly."
"Looking for great customer service look honestly no further, from the servicing department to the sales department everyone has always made me and my family feel 100% important."
"Fantastic customer service! Stayed after closing time to ensure that we could take the vehicle away on the same day."
"The salesman Cristian Niculae is professional and extremely helpful."
"Massive support and help with getting this car especially with my daughter having additional needs."
"James... showed no care for the time, but only care for me, the customer."
Cons:
"Bought a car from them, communication is very bad, I paid a deposit and went back to the advert somehow over £600 was added to the agreed price!"
"You promised, that the car would be ready by 5pm same day, then next day, then I received information that it will be ready on Monday morning."
"Shocking behaviour from the sales manager after I declined his offer for my car that I wanted to part exchange."
"The whole experience left me upset and disappointed because I felt I was given misleading and inaccurate information."
"There were no phone calls whatsoever from Evans Halshaw and I had to ring on both the Thursday and Friday to see if my car was ready for collection."
"Stay away from them!!"
"The lady failed to understand how much inconvenience this wasted journey had caused, she had no empathy."
Vehicle Condition & Preparation
Pros:
"The vehicle preparation team did a great job getting it ready for us to drive away."
"Purchased a one year old car from Rorie, excellent service from him attentive and knew his stuff not pushy very pleased."
"The car itself was in amazing condition and any concerns I had were sorted and rectified before I picked up the car."
"They fixed all the scuffs and scrapes free of charge and make sure I was happy with the car before driving away."
"I found a minor fault with the vehicle I viewed but this was dealt with without fuss or issue."
"I reserved a car and when going to view, it was all clean and ready to go from the off, car looked amazing."
"The car is running fine and no regrets. Not had any reason to use after sales support."
Cons:
"It was in shocking condition, and I'm furious that the Evans Halshaw Used Car Manager could lie bare-faced about the condition without any compunction, or at best not bother to even look first before assuring me it was in an excellent state after explaining the long journey I faced."
"Evans Halshaw (based on 2 purchases from different garages) are completely incompetent at doing thorough pre-sale checks."
"The car was very dirty inside and smelled bad."
"Had my car cleaned and detailed slightly due to another branch not carrying out these services prior to the sale of the vehicle."
"After enquiring regarding the general condition of an Audi A1, eight days prior to my visit to Evans Halshaw Ford Milton Keynes and again on the day, as was appalled at the condition when I came to view the car."
"The test drive route could be better, it was quite short and doesn't give a good variety of roads."
"I was told the car was ready to go, but when driving it found that the air con didn't work, the tracking/ balancing was out causing a wobble at higher speeds."
Communication & Responsiveness
Pros:
"Roxy on the service desk handled my enquiry from start to finish, making everything clear and explained to me with no doubt."
"Rorie was very helpful throughout the whole process, he kept us updated the whole time and made the experience a pleasant one."
"Rorie Robinson couldn’t have made the whole process any smoother and he really went above and beyond to help the sale go through as quick as possible."
"The servicing was easy to arrange, pick up from my house was smooth and communication was very clear."
"Rebecca was incredibly helpful right from the beginning. I called her Saturday morning asking about a new car and by the Monday midday, I had a new car arranged on finance."
"Rorie our dedicated sales guy was organised and super efficient."
"Kane Church was a amazing representative for your company. He talked my son through absolutely everything explaining all the options that you offer."
Cons:
"NO one answers the phone so after using the Internet and supplying my telephone number and asking to be contacted via the telephone i am at a loss to receive emails after 24hours."
"I am not at all impressed by the total lack of communication, efficiency and customer service at Evans Halshaw."
"Sync software not updated as requested so had to go to a third party company and found out it was well out of date."
"Terrible customer service for the servicing department, they do not pick up the phone, they do not give out emails so you cannot contact them."
"Their service department does not answer calls at all!"
"Car broke down day after day from the moment he brought it, could never get through on phone."