Reeds Rains Estate Agents Salford Quays Reviews Summary

Customer Service

Pros:

• "Ian Jordan in particular has been very responsive to any queries, punctual for the appointments at the property, helpful in recommending contractors."
• "Always prompt to reply to emails and very patient with my queries!"
• "Throughout this time Laura was extremely helpful, both in enabling us to visit the property on several occasions, and also in chasing up the seller."
• "Most agents would insist to call, however, Laura and Charlotte they understand I am not the best talking on phone so they make all communication through email."
• "Ian and his team provided reassurance and expert guidance throughout the process."
• "Amber Tildesley has been our property manager for almost a year now and has always been extremely responsive, professional and helpful."
• "Laura at the Salford Quays branch was absolutely fantastic from start to finish."

Cons:

• "It seems that the company isn't very reliable."
• "In my opinion Reeds Rains Salford Quays have some of the most unprofessional and incompetent staff I have ever come across."
• "But at the time we confirmed, the guy from the company didn't show up at all without any explanation."
• "STAY AWAY FROM THEM!!!!! Stay away from dodgy properties!!!"
• "Terrible communication, disorganised, rude, not apologising when mistakes are pointed out."
• "They also have refused to help us forward any mail that we have received since moving, even going so far as to remove the forwarding address we left on the kitchen fridge for future tenants."
• "WITH ALL MY HEART I SAY, FIND ANOTHER AGENCY!"

Efficiency and Responsiveness

Pros:

• "Any maintenance issues raised are dealt with swiftly and without problems, which is essential as we do not leave in the area."
• "First enquiry to collecting keys took 1 week."
• "They made renting out my Manchester City Center flat easy and they respond to emails/phone calls quickly."
• "The process has been very simple every time, using either the reeds rains portal or emailing her directly, and 9 times out of 10 we have got a reply within an hour."
• "Emails and phone calls were always answered."
• "Dealt with Jess from beginning to end... she responded to all requests promptly."
• "Calls and emails were answered quickly, and actions were taken whenever we raised an issue with the property."

Cons:

• "Nothing ever got fixed... and at times they would not even respond to our calls or emails."
• "After numerous delays and ignored emails, this took until January to be replaced."
• "Been waiting a month for them to return my security deposit. They’re very quick to take your money but when it’s their turn to pay up It becomes a long process."
• "They would agree to certain things is writing but only to withdraw their own offer after!"
• "When you are facing a real problem they do not know how to pass you around faster!"
• "We would clean the mould and due extremely bad damp, the mould would be back within a couple of weeks."
• "So, they wanted to deduct 638GBP from our deposit... But I submitted a case through Mydeposit, and mydeposit has just given 340 GBP to them."

Professionalism

Pros:

• "Reeds Rains are not only professionals, but also just friendly, helpful people."
• "Ian Jordan, a very professional and friendly gentleman, always prompt to response my requests."
• "Amber has been very prompt and approachable in dealing with contract renewals and other general queries and I am happy with the services."
• "They've done everything they can to make sure the purchasing process is smooth."
• "Particular recommendations for Laura and Charlotte who were professional, responsive and personable throughout the process."
• "Olly at Reeds Rains was very helpful and friendly."
• "We chose to use them for their professional service, polite and efficient manner which was key in finding a suitable tenant."

Cons:

• "A firm that is confused over an invoice and takes months to issue one correctly is one that makes me question their legitimacy and competence."
• "Genuinely criminally incompetent (tenant in rental property managed by them)."
• "Almost no understanding of basic legal matters in Tenancy Agreements."
• "I would personally avoid this incompetent company at all costs if you are looking for somewhere to rent."
• "Amber Tildesley is highly unprofessional, very rude and it is advisable to avoid at all costs."
• "STAY AWAY FROM THIS AGENCY!"
• "Definitely bad for landlords, we won a claim in court for over £2k (they didn't protect our deposit) and got our entire deposit back (£1380) despite them trying to scare us into paying it all to them."