CeX Reviews Summary

Customer Service

Pros:

• "Really promptly served by a super nice, chill employee."
• "Their employee (Victor I think) took a lot of time to talk to me about a DSLR camera they were selling and did his best answer my questions."
• "Always busy and the staff are so lovely and helpful every time I have been in with a query."
• "When I went in the staff member who helped me was unbelievably helpful and extremely friendly."
• "The staff are lovely, they are always happy to help and never seem impatient."
• "Staff here are always super friendly and helpful and go out of their way for you."
• "Staff members are super polite and ready to help on the go."

Cons:

• "After three attempts at speaking to people in store - and being giving the wrong info at nearly every leg - I was able to sell my product for less in the day than I was told at the start."
• "Just a genuinely miserable experience, spent 30 minutes waiting to speak to a member of staff."
• "Staff seem to spend a lot of time doing anything but serve customers."
• "Extremely aggressive staff who humiliate you and don’t even let you speak."
• "They were not only slow, rude and dressed terribly but they've broken my phone further."
• "Rude horrible staff never helpful so many bad experiences here."
• "Terrible customer service. Waited 10 minutes to be served, only 12 staff behind the counter most of which were chatting and 'testing games'."

Product Quality

Pros:

• "Really good for cheap DVD'S .. start from 50p each."
• "For the gamers of the modern age, enjoy a good selection of video games to choose from that are priced decently."
• "Always amazing value for money and a great place to take the kids for pocket money DVDs."
• "Value for money. Had couple of things to sell they gave me really good deals."
• "Leed's Cex has an impressive collection of different kinds of games, movies and CD soundtracks."
• "Good store way better than cash cons they actually test the electronics."
• "They've consistently got a good selection of electronics and DVDs/games to buy and if you're selling they'll buy your stuff at a really fair price."

Cons:

• "I took my PS4 in for a checkup because it wouldn’t work but they completely wiped my memory."
• "Over priced second hand items."
• "It was absolutely filthy and rather scratched."
• "Some of their products are ridiculously over priced."
• "However, you find a hidden gem that will have a scary price."
• "Everything ive ever bought from there has been broken."
• "Sold me a £400 phone that was broken."

Store Experience

Pros:

• "Fantastic cex in Leeds never had a problem with this store."
• "I had An amazing experience today at cex."
• "5 🌟 AND VERY STRONGLY RECOMMENDED!!"
• "Recently renovated has two floors and helpful staff can get very busy at time."
• "A place I would recommend, as i already have, to others wanting to buy DVD's games etc."
• "Downstairs is a movie and TV enthusiasts heaven."
• "Great place to come for tech."

Cons:

• "Downstairs is really muggy and sweaty and there is no disabled access."
• "Just a genuinely miserable experience, spent 30 minutes waiting to speak to a member of staff."
• "Worst store in Leeds by a mile!"
• "Absolutely stinks and is full of Chavs trying to sell their pile of PS2 games."
• "Full of people that look like they have never washed and smelly."
• "Long waits to sell or exchange. Shop looks untidy and dirty."
• "Absolutely disgusting shop as well as the staff who work there."

Pricing and Value

Pros:

• "Value for money. Had couple of things to sell they gave me really good deals."
• "Always amazing value for money and a great place to take the kids for pocket money DVDs."
• "Great place with fantastic prices for both buy AND sell."
• "Not the cheapest but worth the peace of mind with their two year guarantee on items such as phones."
• "When buying its little expensive but as they give the warranty it's totally worth it."
• "Good place to buy and sell electronics games and other stuff."

Cons:

• "bit disappointed that almost everything despite being second hand and also Black Friday was still about as expensive as the original pricing."
• "The value they give is meaningless as they try and find any excuse to reduce it."
• "Wouldn't recommend - ONLY if you can't find what your looking for elsewhere."
• "However, you find a hidden gem that will have a scary price."
• "Pay little for pc hardware and they sell at new prices."
• "The prices of a good chunk of their second hand games are more expensive than non-sale brand new items in other main street competitors, and their second hand hardware costs verge on astronomical."
• "Items are overpriced for secondhand goods."

Staff and Service

Pros:

• "The staff at CeX are absolutely wonderful."
• "Staff are generally really knowledgeable, friendly and helpful."
• "Leeds Headrow staff always seem on point and give great customer service."
• "Polite, courteous staff."
• "Really nice shop with a whole range of products just laid out in categories."

Cons:

• "Terrible service."
• "WILLIAM T is a liar and a conman, I will never buy another thing from any of the cex stores again in my life."
• "This company is absolutely disgraceful. The staff are utterly incompetent."
• "The customer service was extremely lacking."
• "They also refused to provide a contact for a complaint and not feedback."
• "Misinformed, no communication, grumpy and disorganised for the most part."
• "Possibly one of the least professional and most incompetent organisations I have ever had the misfortune to deal with."