Currys Reviews Summary

Customer Service

Pros:

• "I would just like to say what amazing service I had from the two young people on the customer service deck, Kaitlyn and Adam."
• "Served by Jordan, absolutely fantastic customer focus..."
• "The young salesman was very helpful and polite."
• "Went to buy a carpet cleaner, all covid guidelines carried out properly loads of sanitiser Station in store, staff very helpful indeed especially A girl called Komal who helped me with an issue with my online account, Graham dealt with all the info on my order I was in and out in 20 minutes, well done I will definitely use your store again thanks again."
• "Mel in the mobile department deserves a gold star (and a wage rise). Couldn't do enough for me..."
• "Perfect customer service Burnley store went above and beyond to help me."
• "Lovely experience at curry’s Halifax, lovely chap called William, I wanted to buy a washing machine for my good friend Awais his kachay are always needing washing, Will pointed me in the direction of a machine that suited my needs rather than the most expensive machine really appreciate it will."

Cons:

• "However When I Asked A Visibly Identifiable Member Of Staff Where Something Was I Was Met With & I Don't Know Response..."
• "Staff are very unhelpful."
• "The customer service is just terrible the floor staff are more interested in themselves than 'potential' customers."
• "Awful store..I went to complain about my faulty dyson v11, which iv only had for a week. I was dealing with a lady called Kate and she was just soo rude."
• "The staff of Halifax branch are very rude and stuck up."
• "Staff in Halifax do not tell the truth."
• "Awful. Just awful. Terrible customer service. Unhelpful staff."

Product Availability and Stock

Pros:

• "it's easy to access with great parking."
• "Loads of parking. Advice- check opening times on line- vary from day to day."
• "Large Currys. Wheelchair accessible parking. Flat wheelchair entrance. Sell everything but hard to find stuff."
• "Big shop with plenty there."
• "Large store, very well displayed with a large range of product..."
• "Currys pc world is about the biggest store in Halifax where you can browse a large selection of electrical and technology goods, quite a nice store."
• "Nice Big Well Stocked Clean Store..."

Cons:

• "I selected two different tablets and one vacuum, NONE of which were in stock."
• "No stock, even if you want to buy from the store and the item is needed to order in they still charge you a delivery cost between their stores."
• "Product quality on the two TV's I tried was poor."
• "Deserve less than one star. Never walked in and ask for something and found it!"
• "Poor stock, they have it on display but have to wait weeks to get the order you paid for even though they say it will be a couple of days."
• "Tried to buy a Ninja Foodie op300uk that they had on display in 2 stores and was told that they do not have any in stock and I cannot order one."
• "there was some that were out of stock but still on display."

Pricing and Financial Policies

Pros:

• "But Currys do offer 9 months, which is pretty good."
• "we had a great experience buying a reduced ninja air fryer."
• "They have a wide range of homeware and pc parts. The online ordering can, on occasion, save you time, by checking if they have items in stock before you decide whether to go and money even if you're in store."

Cons:

• "Be cautious of their extended warranty described as 'Like for Like' because it is not."
• "Having bought on buy now pay later. The online information that my 6 months free credit was ending in November I trusted that it was, however having watched a T.V program warning to read the small print I found that if I hadn't paid a month prior to the date I was reading a lot of interest would be added."
• "Annoying experience. I've bought a laptop and now I am bombarded with spam emails from them."
• "Buying a product show £59.99 then when check out it's £109, then staff said price changed but forgot the tag."
• "But beware the prices they have in store can be much more expensive than online."
• "I went to Currys for a Dyson cordless vac because the card machine wasn't working we decided to buy it another day... I am very glad we did when I got home I looked in the very Webb site and realised the vac was 50 pounds cheaper."
• "To sort out the replacement that the customer services department offered as an equivalent will be £109."

Customer Experience

Pros:

• "Nice spacious store, good atmosphere and the staff don't keep pestering you..."
• "the members staff were very helpful and informative...plus prepared to do a deal as we found out to our delight."
• "Quality products that you can usually try out. Knowledgeable courteous staff, usually..."
• "These days currys have people who know about their products. I received useful help and information on a sony soundbar I bought from them."
• "Great store with a good range of electrical goods and easy parking."
• "The staff are nice and friendly, always ready to help you with your purchases."
• "Fantastic experience today at Curry's Halifax when I was assisted by an old chap name Will. Start to finish he was wonderful and a pleasure to be served by."

Cons:

• "This whole company is pathetic. You can't talk to the store over the phone."
• "Go to this store and buy something and come away with a parking ticket."
• "They were given wrong phone number so no contact to let me know when they would arrive."
• "Awful service let down twice in 2 days."
• "This is possibly the worst electronic store in the country, the staff are rude and aggressive and have no knowledge of the products they're selling."
• "If I could leave a 0 star review, I really would."
• "Absolutely appalled by staff who lie to customers about their products and the Warranty."