Currys Reviews Summary

Customer Service

Pros:

• "Manager was very helpful as were the rest of the staff."
• "Purchased a phone this evening and dealt with by Liam Ward, probably the best sales person I have ever dealt with, sorted out our issues and completed the order without any hassles."
• "The staff are super friendly, the store super clean.. overall a fantastic experience."
• "Brilliant, went in to get a new laptop and some advice about pulling data from my old Laptop hard drive, help was brilliant."
• "Staff at the however were very helpful getting through to Customer Support for an update and even reserved items as a backup in case DPD failed to deliver again."
• "A guy in there was extremely helpful when I asked him questions about the now tv box... I cant thank you enough."
• "Both sales assistants helped me about the items I wished to purchase. Nothing was too much trouble."

Cons:

• "The staff in here seem to just stand around on their phones or actively walk around avoiding the areas were customers are."
• "Terrible product and terrible customer service."
• "I am not very pleased with the service at this time."
• "Fed up with being pressurised into buying extras for my laptop I asked to just buy the laptop and wanted nothing else where upon Wayne (who wasn't even serving me) started to lecture me, aggressively."
• "No apologies No sorries No manners No gestures of good will No nothing."
• "Absolutely awful, left standing waiting for 20 minutes after asking a member of staff, too speak too someone about advice on a product."
• "The young sales guy tried to pump the value up with offering all gadgets which we didn't want very disappointing."

Product Availability and Selection

Pros:

• "So many staff so much tech around. Good prices on items esp the television good choice seeing in front what to get."
• "Yes a great selection of everything the giant tv, s r a must to see as they're on display to try out some at thousands of pounds the ones that u can dream of owning haha but great selection ur spoilt for choice look out for the managers specials and also go on coupons website sometimes u get percentage, s off with a code."
• "Huge selection of household appliances, televisions, computer stuff, etc."
• "Loads of deals on and great stock."
• "Vast array of home entertainment and white goods, excellent selection of accessories and gadgets on display in bright and welcoming environment."
• "Massive store at Aintree, excellent choice of electrical items and mobile phones all under one roof."
• "Wide range of electrical goods available here and staff are usually helpful too."

Cons:

• "Whatever I tryed to buy in this building that item always was out of stock 😂"
• "Worst shop and customer service ever! 3rd time I've done a click and collect in 1h as the shop is only 5 mins away got there 2h later and there's no stock and no one seems to bother!"
• "Great place for electricals but that's twice I've been there and the price on line doesn't match the price in the shop."
• "Decent selection, problem is the competence of most staff working there."
• "Went to purchase a laptop. 3 I had chosen all out of stock."
• "Those items with black tags was good but many of them was out of stock!!"
• "Online stated several items where in stock, on arrival however they had no stock of any of the items."

Store Experience

Pros:

• "Happy customer smiley face😀😀😀😀😀😀😀😀😀."
• "Really had a good time at this store so relaxed no one trying to hurry you up or hassle you ended up buying a TV the staff were amazing nothing was too much trouble for them top marks to all thank you."
• "Saturday visit to my local store busy but not crowded no hard sell just left to wander round and browse to my leisure."
• "It was fantastic, placed an order online and when it is ready you fill in some details and go to the store where there is dedicated click and collect bays."
• "The store was clean & offered a good selection of electronics, etc. The staff were very friendly & helpful."
• "It's good being able to look at the products that you're considering purchasing."
• "Great store with a wide selection of electrical products."

Cons:

• "Absolute chaos in the shop, I get it's Christmas but nowhere near enough staff on floor, customers arguing with each other to get attention from staff."
• "Travelled 45 minutes for help from the know how desk... After standing in a very long que that wasn't moving for 15 minutes I left."
• "Appalling online service and customer services."
• "Overpriced and unreliable! Website indicated product was in stock and on making the trip to the store it turned out they couldn't find the right version, only one that was twice the price."
• "Customer service was an absolute disgrace."
• "Delivery is an absolute disgrace promising to deliver before 11 am staying off for morning from work hours later no sign of delivery and having to phone in and lose a days pay, furious."
• "Poor availability of stock. Hardly any items for the consumer. A lot of stuff online only."