Address: 120-126 Barker St, Norwich, NR2 4TQ, United Kingdom
Phone: +441603760107
Rating: 4.1
based on 177 reviews.
Booking and Appointment System
Pros:
"Easy to book and pay online."
"Quick and easy to book, dropped my car off in the morning for MOT."
"Booked everything online with no hassle. Confirmation email was instant with all details."
"Booking was easy, PayPal payment option was good, staff were flexible for rescheduling the appointment."
"Booked my baby in for his MOT....firstly I was most impressed that I could get an appointment on a Sunday."
"Booked car in for a last minute MOT... Whole process was straight forward."
"I booked a puncture repair and paid for it online. I received an email confirming my appointment."
Cons:
"I booked in advance so I assumed this would be the time my car would be serviced only to be told when a ramp becomes free."
"You need a better appointment/booking process/procedure."
"They changed the booking twice and then took less than 5 mins to change the rear wiper blade."
"No sorry mate we have more cars coming in than going out you’re be looking at end of next week!"
"Would recommend for fast and good service however booked appointment this time through the 0800 number. When my partner took the car in the appointment was not on record so he had to leave his car there until they were able to look at it later in the day."
"Booked on line service and mot for 30th May at 8.30 arrive 7.45am to be told they had cancelled!"
"I booked a windscreen chip repair a week in advance on their online booking system, drive 40 mins to be told there’s nothing on their system."
Customer Service
Pros:
"The Autocentre were great at detailing their investigation into a possible fault in my car."
"Staff were pleasant and the Goodyear tyres are great too."
"The staff were very friendly bearing in mind it was the 23rd of Dec they were so busy but very professional."
"The staff were very helpful and informative."
"Great service provided by Luke at Halfords Norwich."
"The staff was friendly and well informed."
"Very friendly, efficient and my MOT was quick and as predicted time-wise."
Cons:
"Completely unprofessional for such a large organisation."
"Customer service is really ropey."
"The gentleman at reception was abrupt, borderline rude when he took the car keys from me."
"Casual attitude, not interested in customers as people."
"Extremely rude and unprofessional branch."
"The customer service was not good at all!"
"Absolutely terrible service here, avoid."
Quality of Service
Pros:
"These guys were fantastic and got me back on the road with no fuss, no rip-off prices."
"Fair prices, though the customer service and execution of checks and repairs is superb."
"Really honest garage. Massively happy with the work done."
"Halfords Autocentre carried out a bulb replacement for me very efficiently and quickly."
"Good value for money I definitely recommend them."
"Carried out an MOT on my car - very professional, quick service."
"Within 20mins we had a tyre on our wheel and was back on our travels."
Cons:
"Not happy as I feel they could have told me what needed doing before removing the old parts and then landing me with such a big bill."
"Left my car in for a service and Mot and on picking it up I was told the mechanic had been unable to undo a wheel nut so had not been able to fully bleed the brakes."
"Full service hadn't been done, which led me to check other areas, such as air filter replacement, this had been done, but under the new filter all the leaves dust and debris was still in the tray."
"They tell me it’s gonna take 2 hours, and after 1 hour I pass by and see they haven’t even moved my car."
"Had my car tested at this garage at the weekend. Was informed that the vehicle had passed but a massive list of 'minor' discrepancies worried me immensely."
"I feel that they were trying to falsely up-sell an expensive item that wasn’t relevant."
"Took my car in for a full Major service. Ended up with a bill for £746..!"
Facilities and Accessibility
Pros:
"The viewing area very handy as you could monitor progress."
"Always use this service centre for MOTs (5+ years now)."
"All the team members are very nice they treat you like a friend rather then just a customer, 10/10 for everything :D"
"Salesperson went out of his way to find the right wiper blades for my car."
"Well set up for Covid-safe visits, with only one person in reception at a time."
"Drop off and pick up were simple, communication was superb."
"Wonderful customer service provided by staff across both sides of the garage."
Cons:
"Can be hard to find a parking spot when dropping the car off."
"Does nobody bother to clean up the litter outside in the car park (which is a horrible car park anyway)? It reflects very badly on Halfords."
"I'm not even sure what the drop-off slots are really for either as there was nowhere to park in their car park nor in Halfords retail unit, I had to park in Screwfix!"
"It was fine. But one of the directors of Halfords should pay a visit to to see how shabby the place is."
"Be careful not to make the same mistake as me (!) as there are 2 separate fitting areas; one for the store and one for the Autocentre."
"Long wait for car to be driven in, and for keys to be handed back."
"Terribly slow service and not well thought out, cycling and car sections are like 2 different shops, you cannot click and collect from the other even when one is very busy and the other incredibly quiet."