Listers Toyota Bristol (North) Reviews Summary

Customer Service

Pros:

• "Chris who was extremely helpful and knowledgeable."
• "Ella quickly arranged for us to speak to Ben, one of the sales team."
• "Sandra was so helpful, reassuring and knowledgeable about what I needed."
• "Marcus who was very polite and helpful."
• "Sam Lewis who was the best agent we met in our search, friendly and well informed."
• "Sky Hazzard the service advisor dealing with my service was able to clarify the anomalies in a very pleasant and professional manner."
• "James Olds Sales Executive was absolutely brilliant from start to finish, kept us regularly updated on the progress of the car and a great handover experience."

Cons:

• "Mashall Toyota - No existent Customer Service and lack of communication."
• "This has to have been the worst car buying experience I have ever experienced."
• "Terrible experience... I will recommend you to don't bring your car to this garage, you can not trust them at all."
• "Had quite a few issues with them following up back to me on a few things, like they can’t be bothered 😕"
• "Only time they returned a call was when they ask how satisfactory the work complete was-finally after it was complete."
• "Waste of time!! Selected vehicle, stated requirements and only got half answers."
• "Update: emailed the manager on the 7th June as requested in their reply, and never heard back. Continued poor service it seems."

Facilities

Pros:

• "The showroom is bright and airy, the coffee was great."
• "Great facilities and helpful staff."
• "The new place was spacious and airy, with plenty of seats in the waiting area."
• "Was greeted immediately at the car park and directed to the reception."
• "All the staff we met were friendly and helpful and having a waiting area with coffee and biscuits you are made very welcome."
• "The interior does look like a posh coffee shop with plush seating, coffee machine; seems like they went over the top with huge interactive touch screens."
• "I was immediately offered a coffee or tea, made for me, not just directed to a machine."

Cons:

• "Here I am 4 years after 2019 visit - new building but same poor service."
• "The only downside the customer parking areas are very limited proving a nightmare to park anywhere."
• "Difficult to park. No staff to be found and a wasted journey."
• "Ignored for 20 mins in showroom."
• "Their car park behind was very full also which was a pain and meant that I had to squeeze into a awkwardly angled space for my long car."

Vehicle Service & Sales Experience

Pros:

• "The booking system was fantastic and easy to use."
• "Recently purchased a Yaris from this dealership and found the service here to be excellent."
• "Thank you Motorline."
• "Just traded in my third Prius for a fourth - could be a clue that I am very happy with this particular hybrid vehicle and the after-sales service that is provided by Motorline Toyota!"
• "Really pleased with the service we received from Ben and delighted with our purchase."
• "Transaction was seamless from the first time of seeing the car and driving it away one week later."
• "Fantastic and professional service from start to finish when buying my new car."

Cons:

• "It was a waiting appointment and took just over four hours, as it was a full service."
• "Now we’re told the brake has been binding, causing so much wear on the pad and disc that both need replacing for £260!"
• "After ordering my car in October 2022 it was due to arrive in April 2023... I then received an email where I was blackmailed into having to pick the car up."
• "Only fly in the ointment was how busy you were so we couldn't pick the car up for 4 days after it was ready !!"
• "Enquired about a car @ 1pm on 12.07.16 and informed them I would be 40 mins as coming from Cardiff. Got there an was told in the time I spoke to them an the time I got there the car was sold !!"
• "Not a great experience. We took a vehicle to be MOT'd and mentioned an issue with the air conditioning."
• "I asked for a reduced price on a used car due to it having paint damage on the bonnet and bumper trim. The sales assistant got immediately angry about this which was strange behaviour for a professional dealership."