RRG Toyota Bury Reviews Summary

Customer Service

Pros:

• "Fantastic service from RRG Bury and Chris Grundy."
• "The finance manager as well as the after sales care manager made sure I knew who they were and introduced themselves."
• "Nothing was too much trouble, without exception everyone was welcoming and made you feel valued."
• "Extremely happy with the service provided to us by Daryl when we bought our Toyota Yaris GR Sport."
• "Very positive experience thanks to Talib."
• "All the staff were very friendly and helpful and nothing was too much trouble for them."
• "The whole team make sure that you know who they are and know how you can contact them."

Cons:

• "No vehicle visual safety report issued which is what I always receive when I go to other RRG Toyota garages."
• "Please do not use this company; they only want your money then the after-sales care is gone."
• "So I have been driving round in a death trap for 2 months."
• "Although the manager explained their actions, it does not solve my problem of having a damaged windshield."
• "I informed the manager that I had requested to view the 20 images captured of the car, but none were provided."
• "If I could give these 0 stars then I would! I have just had to have a tyre repaired PROPERLY by the Toyota in Bolton which this branch 'fixed' at the start of December."
• "The fact that some other customers may have had positive experiences with your company does not mitigate the unacceptable treatment I have received."

Sales Experience

Pros:

• "Many thanks to Daryl and the team at Bury for making my purchase so easy."
• "Darryl who we dealt with was absolutely lovely."
• "Just bought my new car from here, Lauren was amazing from start to finish, well worth 5 stars."
• "The whole process was so easy and stress free."
• "The whole buying experience was a very pleasant one."
• "The type and price of the vehicle I asked for was same as the vehicle I purchased."
• "Fantastic service, great staff. Best car buying and service experience ever."

Cons:

• "To be honest, I tried to buy a similar car from other Toyota dealerships and the dealers were pushy, coming up with weird additional costs and fees that weren't listed on the website, which immediately put me off."
• "I'd been to two other Toyota dealers, but I wasn't impressed by them."
• "I have decided to cancel my service contract with their company, as I no longer wish to be associated with them."
• "This is the only car that we have ever brought without so much as a real-life look and test drive, and also it being a distance sale (Bolton to Heathrow)."

Staff and Customer Interaction

Pros:

• "I just wanted to leave a lovely message for the lovely lady who helped me her name was Lauren Dunford."
• "I can only say that Colin, Andy and Jackie are excellent people, I can highly recommend these people and dealership."
• "The people we came into contact with were very helpful and there was no hard sell, they just wanted us to be happy with our choice."
• "Norman Greatorex one of the salesmen, who had a very friendly smile and made us feel very much at ease."
• "Thank you Daryl for such an excellent service. I will definitely recommend RRG Toyota Bury to my friends."
• "The salesman I met was Colin, very nice man, we sat down and went through exactly what C-HR Hybred I wanted, his help in this was invaluable."
• "The team were all incredibly helpful especially Norman."

Cons:

• "I questioned if this was due to the images showing the damage to the vehicle."
• "Slightly more prompt technical support would have been useful, but apart from that the company was a pleasure to deal with."