McDonald's Reviews Summary

Customer Service

Pros:

• "This is, of the few McDonald's we have been to, where we are treated as humans and not just the next order... very friendly atmosphere and nice clean layout."
• "Drive thru busy so I went in to order it wasn't that bad out within 5 mins service was good staff friendly and polite especially those making orders up as it looked like there was a new trainee probably the best service I've had in a McD's for a long time."
• "Very efficient service on the morning I called in & all good with the food."
• "Quick table service. Have to give a special mention to Donna for helping me and my son so quickly."
• "The staff are very helpful and table cleaning was done regularly."
• "Visited Bromborough retail park Macdonald today. We had a selection if 🍔 🍟 and chicken 🐔 nuggets. We enjoyed our visit. the staff was polite and friendly the tables was very clean and staff ensured they followed covid guidance."
• "Really excellent meal on a busy Christmas shopping day and very good service, and your coffee is always the best around."

Cons:

• "Horrible, disinterested staff."
• "The most disgusting place I've ever been, we was left stood at the till for 10 minutes before staff served use they were to busy chatting about there social life."
• "Disgusting customer service and possible case of passive racism received by the staff."
• "Absolute joke waiting for food. Honestly don't know who or what they e hired in the last 6 months."
• "Awful place, had to ask for service more than 3 times."
• "Never known more ignorant staff at the drive through."
• "Attitude of servers is atrocious too busy talking about social life to acknowledge customers."

Food Quality

Pros:

• "Took our grandson here on Saturday and he was fascinated by the experience."
• "We were pleasantly surprised how good and fresh the beefburgers and chips were."
• "McDonald's are excellent at giving detail on allergens and nutrition levels in their products."
• "Food was good and well prepared and fresh."
• "Sausage and egg muffin was lovely and hot hash brown was nice and crispy."
• "Food was good and well prepared and fresh."
• "Really excellent meal on a busy Christmas shopping day and very good service, and your coffee is always the best around."

Cons:

• "Fries were hard and cold, no milkshake as they were doing a clean (should have been done earlier) and the two little chicken selects on the huge bun with a mountain of lettuce for their promotional burger was a joke."
• "The ice creams had started to melt."
• "Bacon was overcooked leather."
• "Worst of all... only had 7 nuggets in my 9 nugget box."
• "Food was served cold and not full, I.e. missing one burger in a double cheeseburger."
• "Coca-Cola is flat and the food is cold. Everytime I've come here recently something goes wrong."
• "The burgers were stale and horrible."

Cleanliness

Pros:

• "It was very clean, with sanitizer & spray available to customers."
• "This is a good and well run branch of McDonald's."
• "Decent McDonald's restaurant. Kept clean, most of the staff are really friendly and helpful."
• "Spacious and bright interior with large area for childrenʼs parties including small interactive play area. Pleasant outdoor seating but car park quite small."
• "Very good location on route to Birkenhead docks their restaurant is always very clean the girls are always moping and wiping tables, the sausage mc muffins are the best here also the coffee is 5 star 🌟."
• "The staff are very helpful and table cleaning was done regularly."
• "Visited Bromborough retail park Macdonald today. We had a selection if 🍔 🍟 and chicken 🐔 nuggets. We enjoyed our visit. the staff was polite and friendly the tables was very clean and staff ensured they followed covid guidance."

Cons:

• "We went once before and it was filthy."
• "Shockingly truly awful experience from the Bromborough restaurant."
• "Popped in this eve after a long stressful day in work for a late tea with my daughter. Won't lie, the cleaning duties don't seem to be up to the same standard as Liscard and Charing Cross."
• "The place was filthy, also my wife ordered 1/4 pounder with no cheese, it came with a sticker saying no cheese, inside it had cheese!"
• "Tables extremely dirty people having to clean the tops off."
• "Dirty floor and tables looked like they needed a good wipe over with a clean cloth."
• "Lots of empty tables but unfortunately they were all filthy!"

Facility & Accessibility

Pros:

• "Toilets are very small given size of establishment."
• "It's really easy to order & pay for your food/drink, the order machines are low enough for wheelchair users."
• "There is an accessible entrance with a push button to open the doors."
• "Spacious and bright interior with large area for childrenʼs parties including small interactive play area. Pleasant outdoor seating but car park quite small."
• "Service was reasonably good. It's a little tricky getting onto the site on a busy Friday evening due to the road configuration."
• "It’s a huge retail park with loads of car parking lots. Variety of stores available here."
• "Large restaurant with various seating areas."

Cons:

• "Took my toddler the toilet and the disabled toilet door was ajar so for quickness thought I would take him in there, but as I opened the door a staff member was sat on the loo...... Please teach your staff to lock the door."
• "Needs to signage to say you need to exit through the rear door."
• "I won’t be returning to McDonald's on the Croft retail park as I was threatened by a member of staff she was very rude and very intimidating she told me she would get me barred from the fast food restaurant."
• "This has got to be one of the worst McDonald's I have ever been into."
• "Again busy so kept order simple."
• "Literally a miserable dinner. My vegan patty was broken in half and it was all hanging out the bun."
• "When we got our order there was no butter and jam with our butter and jam bagels and no syrup for our syrup and oats."

Order Accuracy & Efficiency

Pros:

• "Drive thru busy so I went in to order it wasn't that bad out within 5 mins service was good staff friendly and polite especially those making orders up as it looked like there was a new trainee probably the best service I've had in a McD's for a long time."
• "Good but would like to see faster service to those who can’t use the automated screens."
• "Fast food that leaves you hungry but it filled a gap on this visit. Very nice server cleared my tray for me. Just wish they did away with the screens and focus more on customer interaction."
• "Very efficient service on the morning I called in & all good with the food."
• "Taunton services McDonalds could learn a lot from this restaurant."
• "Ate outside listening to outside entertainers.. People walking bye & enjoying atmosphere. & talking to a couple .. Daughter.. area busy with parents taking their sons & daughters to Liverpool Uni .. Never actually went in..sat outside talking.. Family going to the Law school?👃 brought meal out.Very tasty ..very good service. .."
• "After waiting for 30 minutes to leave empty handed and disappointed from Burger King, we drove to McDonald’s and was served by a pleaser staff member and we had our food within 5 minutes!"