Currys Reviews Summary

Customer Service

Pros:

• "Curry's colleagues were lovely and helpful."
• "Nothing was too much trouble and went home a happy bunny."
• "Thank you to Jordan today at Harlow branch, professional and knowledgeable."
• "Customer service was impeccable."
• "Staff helpful and friendly, good customer service."
• "The staff (Lorraine and Gemma) were brilliant and very friendly."
• "Excellent service. The colleagues were friendly and knowledgeable."

Cons:

• "Rather than approach me and ask me if i needed any assistance they started profiling me and stereotyping me."
• "When you need someone they are not around."
• "Absolutely disgusting customer service!"
• "AWFUL SERVICE."
• "Terrible customer service and the manager was less than interested in resolving the problem we had."
• "Poor customer service!! Beware buying 'Clearance' items - label on shelf does not tell you that half of the product is probably missing!!"
• "Very poor customer service."

Product Availability and Stock

Pros:

• "It was delivered and installed shortly after."
• "I ordered online for collection at Curry's. Emails keeping up to date."
• "Went to pick up a TV I ordered for collection. Staff so efficient and process was a quick and easy experience."
• "Got all I wanted only moan I had was none of the t. V. Cabinets I wanted were in stock and couldn't order so they let me have display one."
• "I've bought a fair bit from this place - normally my first port of call... Prices are very good - Internet competitive - and they usually have items in stock."
• "You can usually find a good bargain or discount."
• "One of the better stocked stores I have been in."

Cons:

• "Absolutely horrible. Rang in advance to check the stock of an item and was told it was in stock."
• "The staff is just waiting to go home."
• "Every other Curry's I usually walk in and walk out as they are usually out of stock."
• "For a large store it seems to have gaps in its stock."
• "Spent 45 minutes by the TV’s both sales people were with customers but then decided to ignore us and move on to other customers so after 45 minutes we Got fed up so went to the tills only to be told the TV is sold out."
• "They always have things on display but never in stock."
• "They never seem to have enough staff or products available in store to actually purchase on the day."

Sales and Customer Experience

Pros:

• "Creation finance were being a complete nightmare... but DAN, PARIS and JORDON were amazing."
• "Great service from the lovely Ewan with our new phones."
• "Euan helped me to buy a new mobile phone today... Excellent customer handling."
• "The best experience IV had in an electronic store, the chap that served me was amazing very polite and knowledgeable."
• "I was looking for a laptop to run a specific software off. An adviser kindly took me through different options and finally I had the confidence to make a purchase."
• "David was excellent. He was very attentive and knowledgeable."
• "Sam was professional, knowledgeable and a really nice guy."

Cons:

• "After over an hour of trying to purchase an oven we left the store with nothing."
• "Came in to buy a speaker this morning and knew what I was after... After waiting more than long enough I ended up leaving empty handed."
• "On the website, its states that they would do a free diagnosis in store for a laptop repair and a fixed cost with parts for £60.... Yeah all lies."
• "Poor range of ovens and various others items. Some are better represented. However, the main reason to go into a store is to get to touch or feel what you want top buy and get advice."
• "Bought smart tv and having paid £20 for set up and demo was disappointed in that all the guys did was to show us the remote no instructions at all on connecting to internet nor how to navigate the remote and contents we did manage to work it all out but nit happy..seemed in a hurry to get away. Poor show."
• "Tried to convince me to take the extra services!!"
• "The sales man added extra cost to my bill (protection, insurance, cleaning every year..) making me believe that i needed the extra services and then he applied a discount to make me think that I am getting a good deal."