haart Estate And Lettings Agents Southgate Reviews Summary

Customer Service

Pros:

• "Thank you Rolanda Politakis for making a challenging time manageable!"
• "Joanna recently came to provide a valuation on our family home. She was very polite & answered all of our questions, she couldn’t be more helpful."
• "I am really happy with the service I have received. Joanna is organised, polite, enthusiastic, understanding with attention to detail."
• "Highly recommend Rolanda from the Southgate Haart estate agent. She absolutely went above and beyond from the start as we were 150 miles away from our property."
• "The customer service received from Joanna Gregoriou at Haart Southgate has been exemplary and second to none."
• "Always communicates with us and excellent giving call backs."
• "She was always available to speak to us and provided us with excellent service."

Cons:

• "Well i felt like i was drowning and there was no help."
• "I was told after the viewing that I would be called the next day to discuss the viewing; that didn’t happen."
• "Very disappointed from this branch. I have been trying to contact property managers for weeks and no answer."
• "I have called over 100 times and left over 50 voice messages..."
• "I have always had to chase - communication from their side has been appalling."
• "After the viewing I never heard from the person who escorted me around the property again; not even to answer my email."
• "The level of care seemed to disappear."

Professionalism

Pros:

• "Rolanda worked extremely hard to ensure the best outcomes were delivered for both the seller, and us, the buyers, as efficiently as possible."
• "The valuation and sale process was very smooth."
• "I recently had the pleasure of working with Manda Donabi as a negotiator, and I am thrilled to leave a glowing 5-star review for his outstanding service."
• "Joanna Theodorou came to the flat to value it and explain the sale process. I found Joanna to be very knowledgeable, professional, likeable and very good at her job."
• "Fiona is a very professional and great listener."
• "Had the pleasure of working with Manda. He was the consummate professional - attentive; knowledgeable; friendly."
• "Joanna was very professional and friendly from the moment we spoke on the phone."

Cons:

• "She was passive aggressive in her responses to us and didn’t seem to have our interests at heart."
• "Also quite pushy on the my side (buyer side), and tried to blame me on holding up the transaction whereas they should have gone to their recommended solicitor."
• "She seemed very desperate to get the sale across- at whatever cost- and the level of care seemed to disappear."
• "Since the beginning, she was rude, petulant, and disrespectful."
• "She unnecessarily pressurized me during the entire process."
• "When I mentioned some work was needed, I was shut down even though I pointed out lots of positives."
• "Absolutely appalled by the service we are receiving from the property management team."

Responsiveness

Pros:

• "They were fantastic in finding a tenant that suited my property within a short timescale."
• "His communication with me and attention to his work was admirable alongside the professionalism and speed with which it was carried out."
• "Everyone in the team has been responsive and helpful."
• "Responses to calls and emails are prompt."
• "I have been so impressed with the quick and efficient way they have handled the sale."
• "Responsive, professional, and very knowledgeable on the local area."
• "I’ve found Haart to be one of the easiest estate agents to deal with. Very responsive to questions, someone always picks up the phone and if the right person isn’t available you know you’ll get a call back quickly."

Cons:

• "However, from the point that the tenants have been checked in I have raised queries and asked for them to be resolved."
• "Firstly the sales negotiators do not answer the phone consistently, even though they state they are available from 8am to 10 pm."
• "Communication was slow and not because of COVID."
• "We were never contacted to make sure they could assist us during those unsettling times might I add."
• "By the time they managed to be bothered to contact me both houses were gone; unless I was willing to pay the asking price on a house that was in my opinion over priced."
• "Couldn't possibly be any unhappier. Would actually very much appreciate if I could be pointed towards the right direction of making a formal & sincere complaint to somebody higher up."
• "Every time I called she answered the phone so I am questioning if she works there on her own!"