Dexters New Cross Estate Agents Reviews Summary

Communication

Pros:

• "His communication is top notch and we have always been listened to and supported throughout the process."
• "Demi from the Dexters New Cross team... Her communication has been great."
• "Very pleased with the friendly, fast and professional service provided by Joshua Reid at Dexters."
• "Lydia Harrison managed my property for me and all of the maintenance issues were dealt with in a timely manner, which reduced any stresses for myself and the tenant."
• "She communicated brilliantly and got back to my emails as soon as I sent them."
• "Everyone I have dealt with at Dexters have been very professional, responsive and very good at communicating and giving me updates."
• "Joshua Reid's excellent communication skills stood out the most."

Cons:

• "Communication for urgent matters is good, but for other issue can be hit and miss, not sure what the issue be."
• "Never any updates you have to keep calling them and then the answer is always we had/are having a meeting about that and will let you know."
• "On FOUR occasions in a row i was called out my house for a viewing and all cancelled on the way."
• "Truly utterly awful. Constant delays and all emails are ignored."
• "At the end of the tenancy they tried to deduct A LOT from our deposit with no reason."
• "For all renting period we had many problems and issues in the house. We tried to contact them by emails and calls and they takes days to reply."
• "This agency is the worst in London."

Professionalism

Pros:

• "It is refreshing to have such a professional attitude from an Agency."
• "Very kind, friendly and the same time highly professional."
• "Philippa was always very honest, informative and helpful."
• "His professionalism and commitment to ensuring our needs were met went above and beyond our expectations."
• "Very attentive, always clear with their information and get the job as smoothly and quickly as possible."
• "It is so refreshing to experience such high levels of professionalism and exceptional communication that this estate agents provides."
• "I’ve observed the staff of Peter James as very professional and responsible, and find their work to be efficient and conscientious."

Cons:

• "If you’re a young woman in London save yourself the trouble, these people don’t respect your time nor your feelings."
• "Whilst I can understand the market may move fast this doesn’t account for the lack of respect for our time and money."
• "One of the jacks actually accused me of being aggressive over the phone."
• "Never had such a soul crushing experience when searching for a house, to the point where i was led to tears from the treatment of their staff."
• "The type of agency to make consistent mistakes on their side and then be rude when you react with genuine emotions."
• "You tried to sell us something that you can’t sell and let me invest my time and all the fees that come with buying a house."
• "I’m not sure what type of training they go through in this shop to ensure customer satisfaction or even just some mutual respect because none of it showed."

Customer Service

Pros:

• "I would highly recommend these agents to anyone out there in need of a good home to sleep."
• "Couldn’t be happier. Highly recommend using Peter James estates."
• "Many thanks for the great attitude, attention to my requests and a personal touch."
• "I would really recommend them."
• "I will recommend Peter James estate agents to friends and family because they have the best customer service."
• "I would highly recommend them for property sales."
• "I would highly recommend Peter James as a letting agent."

Cons:

• "No phone call from either Sandra or Shaun to apologise for this situation or see if they could do something."
• "To this day I am yet to receive an apology for how they treated us and the best thing I ever did was leave them."
• "Unfortunately, I only gave it one less star as sometimes communication has been ignored and had to chase up things a few times."
• "I’m struggling to get any information now several weeks after our planned exchange date came and went."
• "Sadly I can’t leave a good review. I would like to, since I bought my house originally through Peter James, and many people I have spoken to are lovely."
• "Wish i could do less than a star, already seen reviews about one of the jacks behaviour here and i’m not surprised."
• "Have you given up?"