Trend & Thomas Reviews Summary

Professionalism and Efficiency

Pros:

• "At all times Joe, John and Neil were professional and had a genuine and personal level of interest in my situation."
• "Joe Freeth who dealt with all my queries promptly and efficiently."
• "The whole team were very competent and Joe worked diligently to ensure that the sale completed."
• "Joe did an outstanding job in keeping us informed and apply pressure throughout the process."
• "Consistently giving updates where he could and helping to push through the sale."
• "Joe always followed the process very closely, coordinated both parties, provided all necessary support, updated periodically, was always reachable and responded promptly."
• "Joe worked tirelessly, he was always on hand when I needed something or had questions, was always extremely quick to respond to emails and return calls."

Cons:

• "Awful company of surveyors actively discouraging your buyer due to contradicting statements on their report that make no sense and the fact they dislike your choice of wallpaper/paint and report that too!"
• "The agency fees are ridiculously high and not clear."
• "Instead of trying to discuss the Tenancy agreement's terms and conditions, they accused us of being in breach of contract first chance they got!"
• "We had a rainwater leak from the windows in the living room, water leaking through the walls/ceiling for more than a year and after repeated follow ups they were never repaired."
• "Please avoid taking any of their property is the advice I’ve for people to rent property in and around Rickmansworth."
• "Lied about history of dampness in property and took 6 months to fix a door within the property."
• "I have never come across such unprofessional and rude group of 'estate agents'."

Customer Service and Support

Pros:

• "Joe, Neil and Kerry for their kindness, courtesy and efficiency in supporting me with the sale and purchase of properties."
• "I would recommend them in a heartbeat, great service from start to finish."
• "It didn't feel like it was just about the commission with Joe, he took a genuine interest in our situation and was polite and friendly throughout - a brilliant service."
• "Genuinely decent people and really impressed us with their insight and integrity."
• "Their knowledge and professionalism is a given, but the clichés 'above and beyond / willing to go the extra mile' really do apply in their case."
• "Not often I find myself writing positive reviews about Estate Agents but these guys were great."
• "Joe always kept us up to date with how things were progressing, answered any queries in a timely manner and was professional throughout."

Cons:

• "Constantly having to chase for responses or replies, went through 3 different 'property managers' during a 12 month period and each new property manager just as incompetent as the other."
• "Honestly, avoid."
• "Please avoid dealing with Trend and Thomas if possible."

Communication and Responsiveness

Pros:

• "I was particularly impressed with how quickly James would come back to my emails."
• "Joe Freeth was extremely professional and courteous in his demeanour, and was dedicated to selling our property."
• "He was always prompt in getting back to us when he said he would, very professional and personable."
• "Joe communicated with all parties promptly to ensure we had the relevant updates and worked to ensure things moved smoothly."
• "He always came back to answer my queries very quickly."
• "He's a very hardworking, professional and proactive agent who always returns his calls and provides timely updates."
• "Joe for his prompt attention to all my queries."

Cons:

• "Friendly, patient and very helpful team supporting us with our purchase (although sometimes a little slow to respond to emails)."

Integrity and Honesty

Pros:

• "Joe Freeth and his team showed compassion and respect, they were courteous and friendly and above all honest and professional."
• "From the beginning he was very professional and communicative."
• "A very honest service, and no excessive sales nonsense, which keeps everyone's expectations in the right place - refreshing."
• "Joseph especially has always been very professional helpful and goes the extra mile to make things as smooth as possible for you."
• "Their communication was always excellent, clear and quick to respond to our queries."
• "Joseph is attentive, a great communicator, very helpful & above all straight talking."
• "I felt listened to and they kept me updated at every opportunity they could."

Cons:

• "I just wanted to showcase the kind of unprofessional behavior shown by the agents and the landlord despite us renting the place for almost 3 years."