Chesters Reviews Summary

Food Quality

Pros:

• "the wings were tasty, crispier and hot."
• "Chicken wings were good in taste and well seasoned."
• "The highlight is the Fillet of Fire burger. It tastes incredible."
• "The pizzas here are also very tasty."
• "Best for grilled chicken, grilled chicken burger, burger and wings and plenty of combo and family offers available."
• "This place has lots of variety of fast food options for takeaway or eat in."
• "Great chicken. Been missing london chicken shops. Had 20 wings with chips."
• "Delicious fried chicken, service is very quick and friendly."

Cons:

• "felt like chewing papers... although the filling inside was very nice."
• "the pizza is not what advertised it looks mushy."
• "there is stone pieces in that pizza."
• "Food is not good. Local drinks."
• "A bad smell was coming from it and also totally shredded chicken they had used."
• "Terrible quality chicken, some of it was not edible at all and rock hard when biting into it."
• "the worst part is there was NO KETCHUP OR MAYO OR any sauces."
• "Chicken wings where very pink and had blood coming out."

Customer Service

Pros:

• "It has a good seating capacity and the staff is courteous."
• "All the staff in particular Zain, are very helpful, polite and always welcoming."
• "Friendly staff took my order."
• "The service was prompt and polite."
• "Staff is very friendly and generous with sauces."
• "Honestly the best customer service and food."
• "Service is very quick and friendly."
• "Absolutley in love with the Grilled Mexicana burger...service is ok but food is fantastic."

Cons:

• "Very rude behavior of the staff."
• "Staff was very egoistic."
• "The service was appalling, the workers attitude was such that they felt like they were doing us a favour serving us."
• "When I confronted the staff, they denied it and then apologised after other customers entered the shop."
• "Worst experience would never suggest anyone to go here as the staff here is very rude."
• "Very rude staff at Chesters on Ilford lane brunch, all staff speaks rudely."
• "I got extremely bad behaviour from worker on the till in chester's ilford lane today."
• "Very poor customer service . 8 9 people working bur que is always out of shop just because of bad management of staff."

Order Accuracy and Wait Times

Pros:

• "Ordered a chicken pizza reg chicken burger and a grilled chicken burger meal as well. Friendly staff took my order."
• "Only ordered a portion of chicken wings, tasty and prompt service."
• "Delicious fried chicken, service is very quick and friendly."
• "Always great tasting food served fresh and well cooked!"

Cons:

• "I bought a family selection coleslaw is missing and the pizza is not what advertised."
• "We were told it will take 15 mins as they had no cooked fillets, we agreed and came back 20 mins later only to be told it will be a further 5 mins."
• "This is the second time Chester’s messed up. This time they didn’t even deliver the food."
• "I placed an order via just eat and this is the second time Chester’s messed up."
• "Waited over an hour for a large 'fast food' order in store."
• "Ordered on uber eats and after 1 h 30 min they still haven’t delivered!"
• "I asked for my order and they got angry, ordered a full peri peri chicken and 6 hot wings meal, the wings were all binned it was burnt and not edible."
• "Absolute ridiculous place. Ordered a burger meal and waited 55 minutes for it."