McDonald's Reviews Summary

Order Accuracy

Pros:

• "Good customer service, friendly staff nice hot food."
• "Drive through is always busy, but the place is clean, safe and for fast food on the go it does the trick."
• "The service was really good, fast, no mistakes."
• "Went through the Newbury park drive through, absolutely spot on, very efficient, and order was accurate."
• "On the one occasion where my chips were cold they immediately replaced the ENTIRE meal, which is really great customer service."
• "Good staff. Good food. Clean and tidy."
• "Drive thru always swift."

Cons:

• "Got my order wrong again and gave me someone else's customised burger."
• "Missing items in my order tried to phone and no response."
• "They could not get a simple drive through order right - two burgers and two coffees came as one burger, one chips and two coffees."
• "Very bad service couldn't get the order right."
• "Every time I order from this place there's something missing!"
• "Three times out of three in the past month, they got the order significantly wrong."
• "This is the second time now I've ordered a meal in the drive-through, paid and then at collection they only give me half of my order!"

Service Speed

Pros:

• "Drive Thurs is fantastic always fast and efficient."
• "The service was really good, fast, no mistakes."
• "Drive thru always swift."

Cons:

• "Don’t use the drive thru here if you’re in a rush, this has been the slowest serving Mc D’s EVER."
• "Very slow, it's meant to be fast food service not slow food service."
• "The drive through is regularly queued up due to the incredibly slow service."
• "Service was a tad slow (waiting by the speaker for a while)."
• "Very poor service. Too slow."
• "The service was very slow."
• "Long queue yet they were slow in serving and taking payments."

Staff Behavior

Pros:

• "Good staff. Good food. Clean and tidy."
• "Helpful staff."
• "The staff are very polite and friendly, especially Esta, Nargis, and Valentina."
• "I had a very friendly server who served me and my family (tall blond eastern European lady) and was very accommodating so deserves individual recognition."
• "The manager did the correct raps herself and was very polite."
• "Everybody good behind the counter and staff clearing tables."
• "Good customer service, friendly staff nice hot food."

Cons:

• "Staff was super rude!"
• "RUDE RUDE RUDE Employees SHOUTING at Customers AND THROWING FOOD AT THEM."
• "Staff had no knowledge about the app orders and misguided me."
• "Horrible experience staff is rude and disgusting."
• "Poor poor customer service, staff who don’t understand English and rip off practices."
• "Worst customer service from the breakfast shift staff! Not one but 3 people (1 supposed manager) extremely rude."
• "Very rude staff. Doesn't even know how to talk."

Food Quality

Pros:

• "Good staff. Good food. Clean and tidy."
• "Usually really fresh food as it gets busy."
• "Food was freshly made with hot fries."

Cons:

• "The food was OK."
• "Very very bad food. Cold, seemed like old, refried chips, burger bun was hard."
• "Possibly the worst bigmac I've ever had. It was so dry."
• "Burgers are like they're made of rubber."
• "This burgers look like been done 2 days ago... Hard and with strange test."
• "But on a few occasion, the food I ordered came cold and old."
• "The food wasn't cooked properly which surprised me because in the kitchen they have timers on everything."

Cleanliness

Pros:

• "Good staff. Good food. Clean and tidy."
• "We ate in, very clean tables."
• "Used bathroom ..was clean, toilet roll, soap water and was dryer available to use."
• "The lobby of the restaurant was clean and tidy."
• "The seating area inside is clean as would be expected."
• "Most of the time clean as they have a great one man band making the place spotless."
• "After the refurbishment one of the most modern and well furnished Maccies in London."

Cons:

• "Also, the toilets were the worst toilets I have ever come across."
• "There is a smell in the restaurant (BO) that's not good."
• "Poor hygiene and quite disgusting, really."
• "85% of the time I come here everything is dirty and there is no where to sit and enjoy your meal."
• "Uncleared tables everywhere - the place was empty, no excuse."
• "Toilets rank!"
• "Now at 4 o'clock I visited the McDonald's that I have next to where I live and that I go to every day, which is the one in Newbury park Ilford, IG2 7rh and when I entered the main door there was a bad smell."

Facility and Technology

Pros:

• "Still waiting on the tablets for the kids' tables but even without still a very tech-savvy, interactive fast food place."
• "Wireless charging pads on most tables, interactive table games for the kid and the usual bright and welcoming MacD deco."
• "A real nice setup, with a variety of seating options, great service and all round nice place to stop."
• "Nice clean new look, plenty of seating areas and staff."

Cons:

• "Unfortunatelly the only kids play area was outside, and before there was inside as well."
• "The upgrade looks nice, more sitting, but I dont get the design of moving the play area for kids outside."
• "Why did they take the indoor play area away?"
• "None of the self-order machines process card payments."
• "How do customers using a wheelchair get access to the play area."
• "Only the computer screen when you do the order does not give the receipt to tell you the number to collect the food."
• "The app is not user friendly unable to get missing items resolved."