McDonald's Reviews Summary

Service

Pros:

• "On the odd occasion it’s been quiet enough for me to stop and order food the Staff have been friendly & service good."
• "Generally good service, has certainly stepped up and adapted to all changes and challenges of recent months."
• "Went here on a whim for the wife, and was surprised with the speed of service given."
• "The one star rating acknowledges the fact that when the drive through is virtually empty, the service is prompt, the order correct and the food hot."
• "staff happy to help correct it, food is always warm, staff are friendly and polite."
• "Quick & efficient drive-through service most of the time, and staff are helpful."
• "The young lad that served me was first class."

Cons:

• "Waited in the seating area for 45 minutes for food."
• "The server kept walking off every 5 mins and most of the workers just kept walking around, basically looking like they didn’t know what was going on."
• "Incompetent staff, don’t know WHY I keep giving this location another chance when EVERY single time it’s a failure."
• "Last 3 times we've been through order has been wrong."
• "always takes a massive amount of time to get your order."
• "Poor and slow service. Not 1 single order of mine has ever been right."
• "Service is also ALWAYS really slow."

Parking & Accessibility

Pros:

• "Drive through available, free WiFi and things for kids to color."

Cons:

• "Parking was a nightmare as the queue for the drive through blocked the car park."
• "Parking is a bit of a nightmare as there are a number of other businesses surrounding the restaurant."
• "Parking too small and the queue for take away is long and in the way for people trying to get in or out of this small outlet center."
• "Parking is difficult and, assuming you can find a space, controlled by a private company who let you stay for just one hour or you get fined £100."
• "Marred by the appalling car park full of delivery drivers abandoning their cars wherever they can."
• "the car park is a nightmare; too small for all the businesses it serves and scores of delivery drivers waiting around."
• "The drive thru can often cause large queues which makes the car park difficult to navigate."

Food Quality

Pros:

• "The food received was all hot."
• "staff happy to help correct it, food is always warm, staff are friendly and polite."
• "Food is as expected at McDs."
• "We've never really had orders come out wrong."
• "One thing that happens at most McDonalds is that they usually forget something from your order. I can honestly say this has never happened at this McDonalds and the food is always warm."
• "Polite friendly staff and the foods alwayls been good."
• "And I have tried for the first time one of their signature burgers and my BBQ one was delicious."

Cons:

• "Normally the food and drinks are good but this time the milkshakes which are normally thick and cold which I Love was luke warm and had melted."
• "I then found that I'd been given the wrong cheese burgers (singles when I'd paid for doubles) and they'd clearly been out for ages as they were barely warm and chewy."
• "Used McDelivery app to order some food, it took 1hr 15mins to arrive and was absolutely stone cold."
• "Fries are always cold and small portions."
• "Food tasted cold when it came out too and chips were underdone, cold and soggy."
• "This particular McDonald's specialises in undercooking your chips."
• "Food was disgusting breakfast double bacon and egg (bacon was raw)."

Order Accuracy

Pros:

• "Pretty standard McDonald’s. Used app to order - was assured all was in order but got home to find out one burger was missing. Quickly rectified when returned to shop."
• "Always get our order correct."
• "Staff are nice and always get our order correct."

Cons:

• "Last 3 times we've been through order has been wrong."
• "Last 5 times I've had items missing that I've paid for and find out when I get home!!"
• "I've been here 3 times over the past few months and they've missed something out of my order every time."
• "Delivery order completely wrong."
• "They are useless every time you order they miss something off."
• "Every time I've went there in the last year it's taken at least a half hour."
• "Something is always wrong."

Customer Service

Pros:

• "staff happy to help correct it, food is always warm, staff are friendly and polite."
• "Quick & efficient drive-through service most of the time, and staff are helpful."
• "The young lad that served me was first class."
• "staff are nice and polite."
• "Always friendly staff, the only place you can stop at 3 in the morning for a cup of tea."
• "Great customer service from a lady who worked there called Andrea."
• "One of the friendliest services in the area pretty much guaranteed."

Cons:

• "The server kept walking off every 5 mins and most of the workers just kept walking around, basically looking like they didn’t know what was going on."
• "Incompetent staff, don’t know WHY I keep giving this location another chance when EVERY single time it’s a failure."
• "Poor and slow service. Not 1 single order of mine has ever been right."
• "Service is also ALWAYS really slow."
• "The staff don’t give two hoots and never answer the phone if you have a problem."
• "The customer Service absolutely stinks."
• "Staff are unorganised and rude here."