KFC Portsmouth - Pompey Centre Reviews Summary

Staff and Service

Pros:

• "friendly staff local vibes for me always a positive experience."
• "The staff are very welcoming and friendly at this particular branch and no service is too much."
• "Service was fast, food was enjoyable and the machines where easy to use."
• "Absolutely lovely service! Was very quick!"
• "Most annoying thing about this place is the food is always good!"
• "Staff great In there normally get served by an Indian guy and have special recommendation edited order always does my order right."
• "However, Benjamin was incredibly helpful and really lovely about the situation."

Cons:

• "She was rude and obviously not been on a customer service course."
• "The staff seem so unorganised and have no idea what they seem to be doing."
• "The staff were rude and dismissive."
• "Rude staff, poor management."
• "Very annoyed, guy at the window needed a hearing test, didn't complete my order."
• "Guys working here really need to sort it out."
• "They have no manners or customer service."

Food Quality

Pros:

• "Thankfully, the chicken still tasted like a KFC burger albeit a little dry."
• "The food was hot, fresh, well cooked, and some of the best KFC I’ve ever eaten."
• "This KFC is actually good for dine in. It has plenty of tables, with space to move around and it is usually clean."
• "Tasty chicken as expected."
• "By far the best KFC I've had... Food was ready about 18 seconds after I paid, with a smile."
• "Although a lengthy waiting time- the chicken is always fresh and the chips are crispy and clean fried."
• "Place was clean and everything was presentable."

Cons:

• "One of the chicken pieces was not cooked properly, and was pink in the middle."
• "Absolutely disgusting, this KFC is obviously using old chicken. It's rubbery and slimey."
• "Ordered a 10 piece bucket chicken coating was over cooked an rock hard, fries were soggy an cold."
• "Chicken was dry double down chicken fillets with bacon just slapped together no finesse or pride looked like slop."
• "Human hair in chicken wings! So horrendous and shocking!"
• "Bought a bargain bucket which turned out to be more of a rip off bucket full of oily soggy chicken."
• "The food turned up with the gravy spilt all over the rest of the food."

Cleanliness and Hygiene

Pros:

• "Very clean but it should be as not busy."
• "This particular one (at Fratton, Portsmouth) was clean, busy, had 2 standalone booth where you could order your food."
• "Place was clean and everything was presentable."

Cons:

• "Dirty inside and outside the premises."
• "Disgusting place. Always dirty, had to wait +35min for 2x big daddy meals."
• "Hygiene is a big issue; staff wipe thier hands with their pants in front of customers."
• "The floors weren’t clean and the area was very dirty."
• "Floors filthy and restaurant is freezing cold."
• "Disgustingly filth the floors tables and behind the counter."
• "Also tables weren't being cleaned and the floor was full of half eaten food."

Order Accuracy and Efficiency

Pros:

• "Automated ordering system that doesn't require you to go to the counter to order was quite handy."
• "Fast food as it should be!"
• "I ordered on the self service machines (which were great and very quick/ easy to use)."

Cons:

• "We ordered through Deliveroo and when it arrived, the order was wrong."
• "I was at the Fratton branch bought a family feast for 16.99 only to get home to find out all 9 pieces were chicken wings joints instead of 10 pieces."
• "Only 1 self order screen working, get to the basket and it crashes."
• "Missing bits from the order, and they were supposed to be part of the meals."
• "I have ordered from them 3 times, and every time there are missing items of food."
• "Ordered a mighty bucket for one plus some kansas bbq bites, when I got home and opened the bag they had given me a 3 piece boneless meal."
• "This restaurant cannot get an order right, plain and simple."