Queen Of Hearts Reviews Summary

Food Quality

Pros:

• "The starter was not up the amount charged. However, the main course complimented that."
• "Delicious food. I had philly cheese steak baguette, it was fantastic."
• "Food was outstanding and the lady who waited on us was exceptional."
• "Had my uncle's funeral here today, what can I say it was a fantastic buffet."
• "We had a love meal here tonight. We came as a 4 and we ordered in pairs."
• "The food here was really nice and the prices are about what you would expect for this kind of pub/restaurant."
• "Me and my fiancée drink in this pub on a regular basis and not once have I ever had bad service or poor food."
• "The staff were very friendly and welcoming. Nothing was too much trouble. The menu was good and reasonably priced."

Cons:

• "Really weak meal for the price paid, if it came assembled and warmed up then it'd be different."
• "The queen of heart’s experience is dreadful, food undercooked and way too expensive."
• "Our vegetables were like warm and tasteless, steak and ale pie was presented on my plate upside down and not very hot."
• "Went to the queen of hearts other day the starter tempura prawns where burnt both mine and my partner's."
• "First visit, nice enough pub but roast dinner disappointing - no Yorkshire puddings (as advertised) and lukewarm veg."
• "Took over an hour for food and drink to be delivered. Had to ask where it was and why I had not had it."
• "Very poor food. All-day breakfast... egg was not cooked so I sent it back and they just put the whole thing in the microwave."
• "If a chef can not cook jacket skins, and get the main wrong, he needs replacing, jacket skins were microwaved, cheese was tough."

Service and Staff

Pros:

• "Staff were very helpful and courteous. My wife required a gluten-free menu and this was provided for her without fuss."
• "The staff are amazing and always find time to make sure that everything is ok with your meals even when they appear to be run off their feet."
• "We attended last night for my niece's 21st birthday meal, we had a great night. The staff were amazingly helpful, very friendly and attentive."
• "Enjoyed a very good quality dinner here for a reasonable price. The staff, especially Sarah were excellent, attentive and polite."
• "Arrived on time and greeted by a lovely member of staff who seated us at a nice table."
• "Dawn the bar worker was extremely helpful and happy to serve. Polite and enthusiastic, well-mannered, delivered the menu to suit our needs."
• "Very nice eating experience, free parking, and very helpful staff."
• "Incredibly helpful staff! We went at teatime on a Saturday so they were busy but all the staff seemed happy, friendly, and approachable."

Cons:

• "Such a shame that this pub with such great potential has now gone completely downhill. Since the change of management, customer service is horrendous."
• "Nice place but service at the bar the worst I have experienced for a long time 11 minutes to get served."
• "Came out for a meal with my family to sit and watch them eating their food for 15 minutes When I Asked where my meal was 'ohh the chef is cooking it now'."
• "Service is the worst of it, the manager was nothing short of rude and just plainly horrible."
• "Staffing and new management changes completely changed the atmosphere of the pub. It’s unorganised chaos."
• "The staff were extremely rude, there was a blonde lady that was having an argument with one of the bar staff at the bar."
• "Sound atmosphere, warm staff and friendly patrons. Been this pub a couple of times already and I have no words other than the staff are golden."
• "Waited an hour to not even have our order taken. Had to ask the staff for menus to even be brought to us."