Salute At The White Swan Reviews Summary

Food Quality

Pros:

• "Amazing quality, variety and value for money."
• "The food is of a good standard here."
• "Rotisserie periperi chicken fantastic choice. Succulent and just the right amount of chilli with choice of 2 sides excellent value for money highly recommended."
• "Authentic and tasty Italian food that delivers above expectations."
• "Incredible afternoon tea! Amazing quality, variety and value for money."
• "The food was absolutely delicious."
• "Food fabulous, staff very attentive, just a lovely place to go on an afternoon."

Cons:

• "Food ok but a little bland."
• "Garlic mushrooms didn't taste garlicky, calzone hardly had any filling in."
• "The pizza was really hard needed less cooking with more sauce and cheese."
• "Disappointed that they only had one portion of ribs left."
• "Non Italian cheese on the pizzas (cheddar) tomato sauce straight from the can."
• "The shortbread was soft, more like a cookie and the ice-cream had obviously partly defrosted and refroze."
• "Unfortunately one of the dishes had fermented grilled tomatoes which we couldn't eat without risking tummy problems."

Service

Pros:

• "Absolutely fantastic...a couple of of our group were running late. Accommodated our tardiness and let us keep the table a couple of hours after we should have had it."
• "The staff couldn't do enough to make sure we had an enjoyable afternoon and were polite and friendly."
• "The staff were brilliant and obliging."
• "We all had a great time & the staff were really great too."
• "The icing on the cake are the staff. They are so friendly and helpful, a credit to you."
• "The hospitality of the ladies at the venue was second to none."
• "Staff And Service 2nd To non!"

Cons:

• "I don't often leave reviews but I was massively disappointed with the bottomless brunch & the customer service afterwards."
• "After our visit Saturday evening, we will never go back … Disorganised chaos, rubbish customer service skills. waited ages for a drink."
• "Waited 1 hour 20 mins for our meal, children were very hungry!"
• "Considering how few people were in the restaurant the service was exceptionally slow."
• "Good food; slow service. Table not ready on time & nowhere to sit whilst waiting."
• "Waiting staff have no idea what others are doing, no coordination between them."
• "Despite what seemed like dozens of staff we seemed to be forgotten about and I had to get someone's attention before being served."

Atmosphere

Pros:

• "Very good atmosphere. Clean toilets."
• "Nice place for a relaxed meal and perhaps a few glasses of wine."
• "Great atmosphere as always."
• "Lovely restaurant. Nice atmosphere and the staff are always smiling."
• "Atmosphere was buzzing."
• "Always a great ambience and atmosphere in Salute. Clean, well presented and modern interior with pleasant staff."
• "The atmosphere and service was amazing, and felt very safe and well planned."

Cons:

• "Singer was really good but unfortunately, he was in a tight corner close to the entrance/exit trying to sing with a restaurant full of chatterboxes!!! We couldn’t see him from our table."
• "Music so loud I couldn't hear the person sat next to me."
• "We were near the entrance and a large group came in and stood behind us they were very loud and it became impossible to hold a conversation."
• "This is a pretty loud place to eat, particularly on the main level."
• "Went on a Saturday lunchtime shortly after opening - absolutely freezing- took forever for the heating to kick in."
• "The place was cold."
• "I went to the toilet, there’s four plus a disabled one, I am disabled myself, but could not use it, as it smelled so bad."

Value

Pros:

• "Bottomless brunch brilliant value."
• "Not the cheapest but I wouldn't avoid the place because of the cost either."
• "The food is authentic, the portions are great, reasonably priced."
• "Great service, lovely buffet and sensible prices."
• "The food was excellent and really good value for money."
• "REALLY helpful lovely staff and the food was excellent and really good value for money."
• "The prices are moderate but well worth it for the quality."

Cons:

• "Overall for the price wasn't overly impressed."
• "Lovely place but expensive for what you get."
• "Lovely place but expensive for what you get also put 10 percent of each drink and meal which is a big put off as they're expensive enough."
• "Found food prices a bit too high."
• "Poor value for money."
• "Service charge automatically added which was irritating given we waited so long for the Table & we had to wait for the food."
• "Our three-course meal... set us back a whopping £90."

Staff

Pros:

• "We was seated and served by the funniest, kindest and most attentive lady called Eva."
• "The staff were very pleasant and ever present."
• "As always salute never fail to set high standards wonderful warm welcome back."
• "All the staff were amazing and gave us a really warm welcome."
• "The staff were so accommodating."
• "Staff still friendly, waiter service still awesome."
• "Ruby our waitress was friendly, polite and attentive."

Cons:

• "Really poor customer service!"
• "Such a shame really as we enjoy the quality quite regularly! But it was definitely packed to the rafters and was SO slow for topping up of drinks during the bottomless brunch sitting, it made our lunch a very mediocre meal that was stupidly overpriced!!"
• "Not once asked if we wanted another drink!"
• "The service was ok but had trouble understanding the waitress, who didn’t seem to speak very good English."
• "Very high price given the quality of the food."
• "20 mins for our drinks to arrive when it wasn't even busy."
• "Had previously left a good review but after our most recent visit I have had to change it."