Ponti's Italian Kitchen Reviews Summary

Service

Pros:

• "The service was incredible and the staff very kind to the children."
• "Delicious food friendly efficient staff Argos the manager very professional he makes it thankyou enjoy introducing new customers with confidence."
• "Our waitress Kathryn was extremely helpful, and attentive."
• "Service was excellent by very polite and pleasant staff and the food superb, very tasty, plentiful helpings and hot."
• "The service was good. Friendly and quick."
• "The staff were absolutely brilliant, so helpful and polite they couldn't do enough for you."
• "Staff really friendly and helpful."

Cons:

• "There was more personality in my dead ferrit than the waitress that served us."
• "The staff don’t speak."
• "Firstly walking into the restaurant, we was greeted by an unhappy, impolite set of staff."
• "Massive disappointment here when asking for the bill, had to wait 20 mins before getting up asking to pay at the till before leaving."
• "Service felt rushed."
• "Tonight's service here was extremely poor."
• "Service was very very slow."

Food Quality

Pros:

• "I had the pork belly which was the best meal I've eaten for years."
• "Food was again excellent."
• "All the food was cooked perfectly."
• "Food is well presented and delicious!"
• "Food is very good."
• "Fabulous food."
• "The food was beautiful, and plenty of it."

Cons:

• "Ordered a ribeye steak, but was disappointed to find that I should have ordered my veg as (quite expensive) sides."
• "We felt these dishes are hugely overpriced at £12.50.... Each."
• "Food nothing to write home about."
• "When my chicken meal came that was literally what I got, I was more hungry when I left than before I went in, my wife had cold lasagne."
• "When the food arrived it was just plain awful."
• "The desert was undercooked I believe, I had the brownie and it tasted like lukewarm sloppy batter in the middle rather then slightly cooked as a brownie should be."
• "Had a £12 calzone that wasn’t very nice it was just like a cheese and ham toastie."

Atmosphere

Pros:

• "The best looking restaurant in my opinion."
• "The atmosphere is really nice, with brick walls, posh flooring, nice furniture, plants, and loads of nice details!"
• "Modern decor, nice atmosphere, good mix of people."
• "Great Italian restaurant. Excellent atmosphere with hood seating."
• "Great atmosphere & good service from friendly staff."
• "With a great atmosphere this was a great place for a recent family get together."
• "It felt like I was away on holiday, lovely atmosphere."

Cons:

• "Staff don’t speak, at all, it’s such an uncomfortable atmosphere."
• "Music I found a bit too loud."
• "The environment is a bit twee, but overall, is pleasant."
• "Not entirely the friendliest place."
• "Overpriced, long waits of over an hour on several occasions."
• "Bit overpriced food pretty basic."
• "Day light robbery. Sorry but no one can justify these prices. £7 a pint?? £4.50 for chips?? Really???"

Value

Pros:

• "Very good value for money."
• "Nice restaurant in Fox Valley, good prices, good food, good service."
• "The prices aren't the cheapest so I was worried about value for money, but after a great meal and experience, I think it was worth every penny."
• "Youll be happy to know it was all really well priced."
• "Top service, tasty food, great prices."
• "Atmosphere very friendly, food delicious and all at an affordable price!"
• "Great parking, free and just a short distance from the premises."

Cons:

• "Our family has visited 5 times over the last 5 years and we’ve always left disappointed and underwhelmed."
• "I am very disappointed having to even spend money on this restaurant."
• "Portions tiny and the price was extortionate."
• "A little overpriced, especially having to pay for a side order to get potatoes or veg with some of the meals."
• "It's pricey so I expect high standards not lower."
• "Been here a few times now and food is always good. A little expensive but you do get what you pay for."
• "Bill came to £169 but had 3 courses only one person on table had alcohol 2 pints of Peroni others had soft drinks which were £3 per can just left feeling a bit underwhelmed."