Furniturebox Reviews Summary

Customer Service

Pros:

• "Customer service was exceptional. 2 days from first contact and I had a new cushion sent out to me and now on my lovely sofa set!"
• "But the key differentiator for me is the amazing customer service."
• "On speaking to Lisa at customer care the response was fantastic and I received a new table top within two days at no further cost to myself."
• "Great customer service from Neil, DPD lost one of three orders, contacted Sales and sorted it asap with another on its way the next day."
• "Neil at customer support is really helpful and emails you straight back."
• "The support and service from this team is top notch for an online store."
• "The customer service is really the most important factor, and they really do an incredible job."

Cons:

• "I then contacted Furniture box for them to inform me that there was nothing they could do as I just passed my one years guarantee."
• "Its now been 8 weeks and I still haven't received my sofa!!"
• "They haven't been delivered or have gone missing and this company won't to do anything about it."
• "We have called into the site on two occasions and we’re promised a call back both times and so far have had nothing."
• "Customer service is just a waste of time."
• "Order any large breakable items at your own risk. I was extremely frustrated with the whole process and very disappointed."
• "Furniturebox not only sent me a shattered £80 mirror once but TWICE."

Delivery

Pros:

• "Delivery was extremely quick and the table was immaculate when it arrived."
• "Very swift delivery and on the day we expected."
• "The item was well packed and the delivery very speedy."
• "Ordered high gloss dining table and matching chairs. Arrived very quickly."
• "Delivery was quick and efficient."
• "The delivery was speedy - the desks arrived the next day and we didn't even have to pay for 'next day delivery'."
• "The delivery was next day which is fantastic."

Cons:

• "I ordered yesterday never expecting to receive the next day especially as it is Christmas eve!!"
• "Delivered an order twice and then were not able to collect the extra boxes for a week."
• "I ordered a dining table with chairs and never didn't arrived!!"
• "First delivery attempt only the table arrived, I must add this was the delivery company fault, they'd lost my chairs in their warehouse."
• "Ordered 4 dining chairs in single order, for next delivery. Received 2 chairs, another 2 still not arrived."
• "This is annoying when you planned something with kids and family."
• "I've had my 3rd table today and to my surprise another damaged table."

Product Quality

Pros:

• "The item is high quality and warrantied for 2/3 years."
• "They came flat-packed of course, but there were no missing parts; the legs are all the same length so the chairs are very stable; good looking chairs."
• "Easily assembled."
• "Great price, fantastic quality product fits in well with our decor."
• "The Chairs are comfy and look really stylish."
• "Easy to assemble, looks very expensive and stylish."
• "The desks themselves are good quality and exactly what we ordered."

Cons:

• "Over a bit of time I notice chip marks on the sides and edge of the table."
• "To be honest the tables look nice but you can tell they’ve been manufactured very cheaply."
• "The work top has bubbles under the high gloss and after a week of having it the bubbles started to peel."
• "Bad quality I don’t recommend to anyone. The table has yellow marks which you can’t wipe it off."
• "Soon after starting to use the table I had noticed that anything placed on the table would transfer over e.g.the colour of wrapping paper birthday cards etc."
• "Then the big problem started with the chairs. I would notice tiny little white dots, which then started to get bigger."
• "The design of the table doesn’t allow you to slide the chairs under the table which isn’t made clear on the website."