McDonald's Reviews Summary

Service Quality

Pros:

• "Polite friendly service, clean cooked food that is well presented."
• "Really caring service today by the guy who was cleaning the tables at around 11:30 today."
• "The staff were very friendly and helpful, the restaurant was clean and fairly tidy."
• "Staff are always friendly, recognise me and are always to my daughter, to the extent they give her a free happy meal toy with her breakfast."
• "Very kind and polite staff - I happened to spill my coffee whilst at the Ranelagh Rd branch, and Bailey was very quick to put a spill warning sign up, whilst Lewis instantly came to mop up the spillage."
• "Quick service and friendly staff."
• "Staff were happy and friendly when confronted, and able to deal with questions if you had any."

Cons:

• "I’m a deliveroo rider I have very very bad experience with ranleigh McDonald’s staff they are very slow non professional and misbehave with people and rider."
• "Waited far far too long for food at drive in! Supposed to be fast food!!!"
• "Would not recommend, staff are rude and very unprofessional and the food was very poorly prepared."
• "COVID was being given a stiff ignoring by staff, with semi worn masks. Tables were not cleaned after each diner."
• "Very poor service, the staff were too busy chatting and carrying on and not getting on with their jobs."
• "Slow service, members of staff look messy(an iron over a shirt wouldn't go amiss)."
• "Absolutely no customer service skills at all."

Food Quality

Pros:

• "Food was brought to our table... with no compromise on taste or temperature."
• "Overall, great service, great food and great convenience."
• "Food was brought to our table within 10 minutes of ordering with no compromise on taste or temperature."
• "The food is always well cooked, other than the chips, which are usually under done."
• "Burgers were good and hot."
• "The food was lovely too 😋 plenty of seating inside."
• "Never had a problem with food here, convenient location."

Cons:

• "The burger was only warm not hot and came with pickles that I removed when ordered."
• "Burger cold hot fries and a broken cup which leaked in my car so had to scrub the carpet."
• "Todays food was not up to usual standards. V little to no mayonnaise in our mcchicken sandwiches."
• "Terrible don't go here, asked for a banana and got vanilla asked for banana again and got vanilla food cold and bit uncooked ask for ketchup but didn't get any please don't go here."
• "The food is poor and badly cooked ...how do they get the burgers so gray and limp."
• "When we finally got it the food was COLD!!"
• "Chips were barely cooked and ordered burger without mustard and pickles, this was reflected on the receipt."

Cleanliness & Maintenance

Pros:

• "Its Mcdonalds! They sell some food that is not great but its cheap."
• "clean and tidy in the establishment and the toilets were clean as well that's a good thing."
• "Place clean helpful staff."
• "The HAPPIEST mcds Ive ever been in. Run very well, clean, and well organised."
• "Had a lovely meal there today. Coral - Customer Care was absolutely brilliant with our 6 year old twin girls and worked hard to ensure tables were cleared quickly and everything kept clean and tidy."
• "Nice and handy, finish watching a film in the cinema pop over the road band you are in McDonald's. Nice and clean, service is good but can get busy."
• "For what it matters the staff is excellent so far and I believe that would have probably changed it if I told them."

Cons:

• "The floor is half covered in something wet, and the cubicle door is missing."
• "COVID was being given a stiff ignoring by staff, with semi worn masks. Tables were not cleaned after each diner."
• "What à dump! Rubbish was flying around the exterior eating areas."
• "I have found out about the touch screen where you order yourself, is not very clean."
• "Toilets very dirty too in this visit - not cleaned much."
• "Had to clean the table and seat with an antibacterial wipe even though it was meant to be cleaned."
• "Chips was Mouldy black Dirty rotten food."

Order Accuracy & Delivery

Pros:

• "Polite staff and got my order right."
• "Actually, not a bad example of the franchise, quick service, friendly and freshly made."
• "Only establishment at McDonald's that did not make mistakes and miss items from delivery."
• "Exactly what you would expect from a McDonald’s menu. Easy to access, I used the drive thru without issue, order was correct and completed quickly."
• "An awesome young man working there... helped move us to a slightly quieter table, got him a balloon and really took the stress out of the visit."
• "Overall amazing, thoughtful customer service."
• "This is my regular McDonald's. Polite friendly service, clean cooked food that is well presented."

Cons:

• "Ordered food for me and my partner and had to wait well over 2 hours."
• "Food is ok, but they almost every time forget to put complete order in."
• "Ordered 3 meals via Uber delivery. It took nearly an hour then when it turned up 1 milkshake was missing."
• "They screw a takeaway order by not including the wrap I ordered, and giving me a milkshake instead of Coke."
• "Ordered twice today but first order come completely wrong."
• "The order is usually wrong. I ask for no mayonnaise and no pickles on the burgers, they put the “no mayo & no pickles” sticker on the box but yet there is still mayo pickles."
• "I am Horrified!!!! So I just ordered a vegetable deluxe meal for my mum who has been a vegetarian since she was 11 years old!! My mum took a bite out of her burger only to find they had put a chicken sandwich in a vegetable deluxe box!"