KFC Bedford - Interchange Retail Park Reviews Summary

Cleanliness

Pros:

• "Pretty good for a KFC, it was kept quite clean which is always a good sign."
• "The place is clean and tidy throughout."
• "Now they have better chips, orders every time is perfect and the seating area is inviting and clean."
• "Nice clean area with the usual range of menu for these places."
• "The restaurant was clean and tidy too."
• "All good. Quick service and fresh hot food. Friendly helpful staff."
• "The restaurant was fairly clean, although it was very quiet at the time."

Cons:

• "The most disgusting store have ever experienced in my life."
• "The floors in there are so slippy like they mop with grease on the mop head the toilets were very very slippy."
• "We've tried to visit this restaurant several times over the last few months, the hygiene in there is absolutely terrible."
• "Many staff don’t have simple hygiene, constantly dropping food on the floor and sinks and picking it up ready to sell."
• "This Kentucky is dirty the toilets are disgusting everywhere had crumbs on the side the seats were grubby the bins were overflowing."
• "The place is filthy."
• "Worst KFC I ever seen, first of all its dirty, woman's toilet blocked."

Service

Pros:

• "If the staff are unable to help immediately then there is often a manager on site to help out."
• "The service and wait time were fine."
• "Very friendly service from a lovely man who talked to my children which is a rarity and shows how amazing he was."
• "The service from the lovely young gentleman was polite and friendly."
• "Service is good and fast tho."
• "A really nice greeting by Jay."
• "The customer service was very well maintained throughout our visit."

Cons:

• "Assistant manager more interested in talking to colleagues and having a social life than taking our order."
• "Drive-thru attendant was blunt and cut us off while ordering."
• "Staff at drive through not interested in doing their job, I asked for salt and mayo when paying and got a 'yeah yeah' answer asked again when they passed food and they lied about it being in the bag already."
• "The staff wasn't motivated to serve us, but at least ignored us."
• "MANNERS AND RESPECT SHOULD BE TAUGHT TO STAFF..."
• "Terrible customer service, don’t bother coming here."
• "Very very poor customer service. We had to wait 45+ minutes to even get to order our food."

Food Quality

Pros:

• "The food was made not thrown together, it was hot and fresh."
• "The food was actually very nice."
• "I had a fantastic coffee and cookie in November 2016 @ £1.99 (promotional deal) I enjoyed it so much I have told members of my family to visit KFC to enjoy the tasty treat."
• "It was absolutely FANTASTIC!!! Hot, Fresh, DELICIOUS, & Everything I needed it to be."
• "Their chicken wraps and zingers are delicious and make a pleasant alternative to their established menu."
• "The food was hot & tasty."
• "Good food which was well cooked and served quickly."

Cons:

• "The chicken is soggy or over cooked never KFC we expect, chips over cooked."
• "Food was over cooked and tasteless."
• "The burgers were cold and the chips were re fried."
• "Low standards KFC, got a boneless feast and saw one of the popcorn chicken was starting to grow mold on it."
• "Food not fresh, we were only customers, and served dry food been sitting on shelf."
• "The food looked and tasted like it had been kept warm for way too long."
• "The food was terrible, dry and old."