Your Move Estate Agents New Cross Reviews Summary

Customer Service

Pros:

• "Phil was incredibly supportive when I was losing my rag at times."
• "They went out of their way to ensure this happened; proactive, kept us informed when solicitors didn't, professional and all round great people to deal with."
• "They are always reachable and super helpful."
• "Thank you so much for all your hard work and for being so supportive."
• "David managed to make a very stressful time much less stressful."
• "It was an absolute pleasure working with David and Phil. They are a class act."
• "Phil and his team were always very responsive to messages, and whenever we had any questions, they immediately got back to us."

Cons:

• "Beyond awful service. Told me (in writing) congratulations I had secured a property to rent and then let me transfer a grand holding deposit then called an hour later to say actually never mind they’d had a higher offer and were refunding me within five days."
• "Rooms literally covered in mould, half the appliances were broken."
• "They showed me a property that wasn’t available, I paid them a holding fee with no explanation as to when how I get it back."
• "They don’t give you your landlord’s details, they sent us letters threatening to evict us over late rent before it was due, they refused to supply furniture they initially promised."
• "I am still in a hotel with my belongings in a Big Yellow Storage with no idea when I get the keys for the place I have paid for."
• "They never respond when you ask them about things."
• "Both Marcus and Marcel were rude, patronising, and disregarding of how much inconvenience and stress they cause us."

Professionalism

Pros:

• "Phil and Harrison managed the recent sale of my flat. They were extremely proactive throughout the sale - securing a quick offer and continually pushing for progress and updates during a complicated conveyancing process."
• "As a landlord I've found them very helpful. They found us great tenants & were quick to resolve some issues when they arose."
• "Phil has frequently gone 'Above & Beyond' to ensure that the process was well managed and orderly."
• "Phil who handles the sales is very professional and was very helpful throughout the process."
• "Every step of the way from viewing to completion Phil & Harrison were fully involved. Their knowledge & efficiency combined with their professional yet open and friendly approach meant as a purchaser I felt fully supported."
• "Phil has been absolutely stellar throughout the process of purchasing by first flat from Your Move."
• "Phil and the entire team are true rock stars of the estate agency world."

Cons:

• "Employee stated that the Notice Requiring Possession for the Flat has been issued two months ago, however he was unable to identify who delivered the Notice."
• "Marcus is unprofessional, I made an offer and had to chase him by phone for an update."
• "Their processes when I signed up in 2016 were slow, they held up our on-boarding process with spelling errors in official documents and referencing."
• "Branch Manager and Employee were unable to identify how the notice was delivered, as stated that 'probably' it was left in the communal area."
• "Tried to kick me out from property making up a story that notice has been delivered to me months ago."
• "Be prepared for a bidding war with, wait for it, an ESTATE AGENT EMPLOYEE!!!!"
• "They hired a painter who damaged everyone’s equipment."

Communication

Pros:

• "I have known the sales staff at New Cross since I started selling my flat and I can confidently say they hardworking polite good communication skills efficiency."
• "Thank you to all the staff at Your Move, New Cross, who were extremely helpful, professional and supportive throughout the whole sale process."
• "Don't get me wrong, Phil definitely is a salesmen and wants to make his sales, but I found him more honest and helpful than any other estate agent that I delt with."
• "Has been a pleasure to work with Harrison to complete our purchase. Always on hand to answer questions, and helped us push the sale along when the solicitors missed things."
• "Very good experience with Phil from initial contact to completion of sale. Very professional and prompt response to all comms and we were kept updated constantly."
• "Phil was very accommodating, thorough and honest throughout the whole process."
• "The staff, Harry, James and Phil at the New Cross Branch were professional, polite and extremely helpful."

Cons:

• "As far as I’m concerned, Your Move New Cross is sneaky, duplicitous and you need to read under their tongues to view the small print pertaining to anything that comes out of their mouths."
• "We lost so much time because of not communicating quickly."
• "We wish we could give zero star. We have had a bitter experience with this company."
• "AVOID AT ALL COSTS IF YOU ARE RENTING."
• "I even matched the asking price of the seller and got promised that the property would be taken off the market, but then they didn't even have the decency to respond to my emails to say what was going on."
• "Marcus Lee and Marcel completely misled us about the state of the house and the furnishings."
• "Abysmal, properly awful company and flat."