TrustFord Stockport Car & Transit Centre Reviews Summary

Customer Service

Pros:

• "Friendly welcome, helpful and informative."
• "We have had a follow up call to check if everything is ok."
• "Had a great experience with Dee Singh."
• "First class experience from start to finish."
• "I've always had excellent customer service and treated as an important individual customer."
• "Such a great experience buying my car from Trust Ford."
• "Excellent service and communication from start to completion of my new ford ranger."

Cons:

• "I cancelled in less that 3 days and they want to keep my money!!"
• "Avoid at all costs!"
• "Trust Ford have a poor customer service culture that needs sorting out by senior management."
• "Staff are rude and do a poor job of fixing cars and will blatantly lie to you to cover up their mistakes!"
• "Took 2wks to get my car booked in with these. No phone calls returned."
• "Will not use Polar Ford again."
• "Awful - bought a car, they added an extended warranty on without my consent."

Car Purchase & Condition

Pros:

• "The has the diamondbrite coat so I'll never need it waxed again and even did me a deal on the service plan at around £15 a month."
• "Definitely will be using them again."
• "rest of the car was sold as described and mechanically sound too."
• "Car was exactly as described, in fact better than I expected."
• "They couldn't do enough to help arrange the sale of a focus I have recently purchased."
• "I am very impressed with the whole process from the phone call confirming my appointment, with my van being picked up and delivered back to me."
• "Excellent advice given while choosing the best car for me and updates regularly once the order was placed."

Cons:

• "Sorry, but not impressed."
• "Bought an ex demo car from them. It was listed as having done 4000 miles, when I got it home I noticed it had done 7000, which they neglected to tell me."
• "It was my 1st and Last time at Ford Stockport, I was welcomed by a rude security Guard."
• "The sales representatives I 'encountered' were unprofessional."
• "Go to buy a car and they won't give us a valuation on our car to part ex."
• "Told me 34 weeks, Ordered the wrong vans, Had to reorder so took a year."
• "Was interested in buying a Ford again. Parked my vehicle, walked past 2 sales employees, bumped into 1 just walked past me."

Facility & Convenience

Pros:

• "Huge place and huge carpark."
• "Just had vehicle service done.Everything fine. Was kept informed of how things were progressing by the technician,& also video as well."
• "Car park is a bit busy, especially with cars awaiting MOTs, cars awaiting pick up and customer parking; staff were happy to move those cars they could in order to enable ingress and egress."
• "Great customer care by John over the past 3 years."
• "He made our day after having an awful experience at other dealerships!"
• "This was our second time in a year buying from a dealership and we were pleasantly surprised."
• "We were pleasantly surprised how helpful and communicative the salesman (Jack Cumston) was."

Cons:

• "Not good enough and very poor customer service to say the least."
• "I am already very concerned about the quality of any upcoming service or warranty work."
• "Just be very wary..."
• "After another 15 minutes of waiting we had enough and left."
• "Car in question was dumped round the back and not able to test drive as key couldn't be found."
• "Parking is a bit hit and miss but the fact the place has so much going on in such a tight space, it can't be helped."
• "The showroom itself is ridiculously overcrowded."

Staff & Service Quality

Pros:

• "Fantastic service. A big thank you to Mel and Dave you both work above and beyond."
• "Excellent service from John Ryan @ Stockport TrustFord."
• "Collected our vehicle and would add another star if possible, massive thank you to Steve & the Ford team for our 1st class customer journey."
• "The service we recieved was second to none."
• "Ahmed helped me find the perfect car. He also provided thorough explanations on insurances, finance and was very patient in answering all my questions."
• "He subsequently dealt readily with a couple of minor issues to my complete satisfaction."
• "Excellent advice given while choosing the best car for me and updates regularly once the order was placed."

Cons:

• "I booked a service online to save time. But, after the car was picked up, I had to make four calls to persuade them to collect it to fix a problem they eventually admitted they had caused."
• "Generally good service. Paperwork process a bit sketchy."
• "Not good enough and very poor customer service to say the least."
• "Bought a Ford puma was told that £25 worth of fuel would be put in and which I paid for got to top of the road and the Red light came on complained to Ford did not want to know I was not happy."
• "Air conditioning has a malfunction so took it in... Total waste of time as it still doesn't work."
• "Constantly made promises he just couldn't keep, first the car was arriving Saturday then his manager said early next week then Thursday came car finally arrived."
• "My wife booked a home service to which the mechanic turned up 7 hours late."