Evans Cycles Reviews Summary

Customer Service

Pros:

• "The team at Evans were absolutely fantastic, they really couldn’t do enough for me!"
• "Everything is done on time and within budget; any issues and Rob is on the phone to tell me the issue, explain the solutions and has already researched the cost."
• "After sales customer service does not get any better than that."
• "Great service today when i popped in."
• "Great service and after care."
• "Excellent experience, the customer care, service and knowledge I received from Callum was 6 star."
• "Customer service was great, being new to cycling the staff (John in particular) was super helpful and understanding."

Cons:

• "Not ashamed to say I won't be using this store again."
• "Went in on Sunday and was basically just completely ignored."
• "Seemed to have quite disinterested staff when I arrived with some queries."
• "I am looking for electric bikes but I came away with no new information and no trials of any electric bikes."
• "They didn't seem to know much about the bikes they even had there in the showroom - had to look it up on the internet which I can do myself."
• "I had bad experience today (may be one-off though) when I went to get my kid's brand new cycle repaired as it got punctured."
• "Terrible customer service."

Mechanics and Repairs

Pros:

• "Rob the mechanic was excellent."
• "Rob serviced my bike and sorted it out for me."
• "Took my rear wheel with broken spoke into Rob in the mechanics dept and he dealt with this within 24 hours."
• "Called in 10 minutes before closing with a puncture and unable to lever the tyre off. John was an absolute legend - found the source of the puncture in the tyre and replaced the inner tube - I was able to get back on my way 2 minutes after the shop closed!"
• "Fantastic customer service from Rob T! He fixed my brake and back wheel in under 2 minutes and took the time to talk me through the mistakes i'd made and how to avoid for next time."
• "Particular thanks to Rob T for fixing my bike so quickly after it was damaged!"
• "The mechanic was so friendly and fixed the issue for me in 10 minutes there and then."

Cons:

• "Evans refused to repair under warranty."
• "Unfortunately the repair team were chock and block with work and could not do the repair for two weeks."
• "front wheel needed Bearings replacing, left wheel with them 3 months ago, contacted them for the 3rd time to be told that all the mechanics have left, and they can't get the Bearings."
• "No proper response from the mechanic. She just broke fibre cover near the pedals and just left from scene handing cycle to her colleague."
• "I found him very rude and patronising in the shop and then later over the phone he got angry when I questioned some of the items on the quote and started shouting at me."
• "The Evans mechanics are so incompetent they can't even put a bike together correctly resulting in me going to cycles UK where they managed to repair the bike and put it together properly."
• "After waiting 35 minutes for the 'mechanic' to figure out how to properly adjust gears I finally managed to cycle my new bike home."

Staff and Knowledge

Pros:

• "Rob T really knows his stuff."
• "John takes the time to look and then explain things before making a recommendation."
• "I spoke to Matt and he was very knowledgeable and answered all questions."
• "Always take my bike here for all repairs. The team and especially John are eminently knowledgeable on all things bikes and the costs always reasonable for the work undertaken."
• "Evans Chelmsford have been incredibly knowledgable and generous with their time throughout the buying process and with the ongoing maintainance of my bicycle."
• "All in the shop are polite, keen to help and friendly, never putting pressure on you to buy."
• "Nice store with very helpful staff."

Cons:

• "None of the electric bikes they had in the store (just THREE!) fitted a normal sized person - they were all large or extra large."
• "The mechanic who spoke to me when I entered the shop was very shifty and wouldn't maintain eye contact."
• "I am not surprised the company has seen a recent slump in profits if this is how they treat people."
• "A service that resembles a bad day at Halfords."
• "Did a feedback review that was truthful and, I believe, well worded, which they deleted as it didn’t make their rules!"
• "For service I will definitely avoid using them in future."
• "Not really what you expect from a gold service."